Easy rent cars/ Buchbinder

1. Our flight was delayed, and we were informed that our original vehicle was no longer available. We were required to pay an extra 18 euros per day to upgrade the vehicle, which does not comply with the contract terms. 2. The staff did not guide us to the vehicle, making it impossible to inspect the vehicle's condition on-site or to receive instructions on how to use the vehicle.

We rented a seven-seater car, but upon arrival, we were told they didn't have any and had to switch us to a nine-seater Ford, which no one dared to drive. They didn't notify us via email beforehand either... When asked about toll fees, we weren't informed that a nine-seater requires a higher grade of toll pass, causing us to buy the wrong one... When returning the car, they made us contact the toll company ourselves to correct it... This completely disrupted our trip and wasted our time.

It was okay, the staff was patient and communicated in English. They recommended insurance, but I had already purchased it on QEEQ so didn't consider it.

Overall, I am satisfied with the service. However, the provided GPS had no sound, and the volume adjustment did not work. Additionally, the car given to me had a minor accident with some damage at the back, but the rental company informed me in advance.

Yes. They chagred me a 100 dollars extra at the end of the trip. Still don't know why? Tony

Worked great.