Very rude staff, good booking site and good vehicle.
R.Eyre
Thailand
Reviewed: Fri, Jan 31, 2020
About Budget:7.7/10
I very rarely complain but for your information the two ladies at the budget desk were the most rude and disinterested staff I have ever come across. For future, I would suggest that they are spoken to so it doesn’t happen in future.
The service was good. We added some insurance, so the actual cost was higher than the price on the reservation, around 310 THB per day. As it was our first time renting a car abroad, we accepted it for safety reasons. Budget doesn't have a counter inside the airport arrival hall, so we had to walk to the rental company. Fortunately, it wasn't far, and you can see it right outside the airport. When returning the car, they drove us to the departure hall entrance.
“The signage for the car rental is not visible at international terminal”
About Budget:8.0/10
Please put a signage at the international arrival terminal as your location is at domestic, we wasted more than 30 mins at the international terminal to look for your booth, finally, we only found out that, your booth is at domestic terminal.
“Rental was easy, using the site was easy, the wait time for pickup was about half an hour.”
About Budget:8.7/10
I waited half an hour for my car which was reserved ahead of time. The car was being "cleaned" at the time but when I got it the back door had some cups in it. Otherwise a smooth experience.
About QEEQ:10.0/10
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Customer Service
Very rude staff, good booking site and good vehicle.
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