非常に時間がかかる受付

The car was an old model Nissan Serena. When returning the car, I found it had been hit in one place. I am unsure if this happened before or after I rented it, but I ended up having to pay 400 MYR. Additionally, paying by card required an extra 300 MYR fee.

Europcar's office inside the airport is convenient for picking up and dropping off the car. I called the counter around 11:30 PM to solve the no-start issue, and their service was very good. They proactively offered a higher-class car from the mechanic if the car couldn't be fixed. However, the vehicle maintenance or quality wasn't sufficient.

We rented a new car.

We were able to borrow cheaply by using coupons.

The car given was an old car; may be 10 years old model with lots of scratches. As our flught to KUL was delayed by 4 hrs, we could pick up the car after midnight. Though we, me and my father, managed to make the staff mark many scratches on the vehicle at night, it seems a couple of scratches were not marked. This was pointed out by the EuropeCar staff at drop off, who treated me & father badly. The scratch seemed rusted and atleast 2 months old. We are frequent travelers and this is the first time ever we were treated as if we did some grave mistake, that too after giving us an old car with lots of scratches. The staff who spoke to us rudely commented that he will check with EuropeCar management before releasing MYR 1000 taken as deposit. Please take this up with them and kindly help to get us the deposit without delay. Thanks Renjith

Car was ready for me when I arrived and the staff was very professional. Delayed was caused by the card limit on my debit card.

Very straightforward to book. Only portion that wasn't clear was on after choosing partial payment, realised that using debit card could cause an inconvenience. Else, very efficient website with good bargains.