The service was quite average. We had an early flight and hoped for a timely car return, but they barely made it on time. They almost delayed our shuttle to the airport because they were attending to another customer. Luckily, Auckland Airport isn't very big, so we didn't miss our flight.
Perhaps the staff were out on errands, as there was only one employee handling three or four customers. The waiting time was quite long. The service attitude was good though.
Overall the car was good and new but booking was made for 8am pickup however we waited almost 3 hours for Rental office to open which delayed our short trip.
Location of rental pick was not easy to find.
“Good service, clean and reliable car - Office is short drive from the airport”
About Lovetrip:8.3/10
Great car that was easy clean and easy to drive.
I was given a bigger car than I booked which was very useful for us. Lovetrip offices are located about 5-10 minutes drive from the airport. The owner/manager picked us up from the terminal and drove us to the office - although we waited about 25mins for him to pick us up (we waited outside the terminal, and he was inside the terminal). So our advice would be very clear about where to meet him.
About QEEQ:10.0/10
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