Loved the cars ability in the snow which was a huge part of my trip because I drove through storms

Spent 1-2 hours fighting at desk against 3 poeple trying to force me purchase $600 in insurances that I already have. With 30 hours travel and 6 hours jetlag, this is not a situation that I want to live again.

Long wait in location to pick up the car. Tried to sell me Ezpass or equivalent in which I really did not need. I think I asked them about it so it may be my fault but if they say you need a more powerful car don't listen to them. However the actual car I got and the price I paid was amazing and that is what matters the most, car drove well no problem with it whatsoever aka. did not impair my vacation expect the long wait as location. Also easy drop off and fast shuttle back the airport.

Saved me money on a coupon.

They did not respected the prise and charge me additional fees.

Like: I was late getting to the airport and the shuttle driver told me the fastest way to get through security and to my gate.....this was very helpful and I was able to just make my flight.
Dislike: long line to pick up my vehicle

Like: Was given a wonderful brand new hybrid upgrade that saved me lots of money on gas and served my needs better. Kind and helpful staff.
Dislike: The line was long at pickup... Seating for folks (elderly, parents with little kids, etc. needed)...