Overall good car rental experience but could have been improved by less time to pickup
Australia
Reviewed: Fri, Feb 28, 2020
About Europcar:8.3/10
Excess human involvement. The process could be significantly more electronic or simplified.
They had to shuffle through keys thrown in a draw for 5-10 minutes before discovering they didn't have the car model ordered so they provided a suitable but very different alternative.
About QEEQ:8.0/10
The experience of renting through a rental broker and not directly from a rental company was a little uncomfortable at first (is this transaction legitimate/am I getting ripped off) but in the end the cost saving was worth the third party being involved in the process.
I placed an order on Zuzuche on September 23, and paid 688 RMB in full with my credit card. On October 8, Europcar charged 660.39 RMB to my credit card. I was charged twice for the rental. Overcharged me.
At the rental counter, they swiped my card twice, once for 100 AUD and once for a smaller amount. They said they would refund the 100 AUD but it was never returned.
Like: DRIVING ON INTERNATIONAL ROADS Dislike: HARDLY SOMETHING
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Overall good car rental experience but could have been improved by less time to pickup
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