The car was good condition but the deposit refund is a bit slow

S.HUI

Thailand

Reviewed: Tue, Mar 3, 2020

About Thai Rent A Car: 9.0 /10

I still haven’t received the THB 5000 deposit refund. I expect The refund should be immediately after the car return instead of waiting 2 weeks as the staff mentioned to me. That’s not so beneficial to customers. Also, the car should be ready 1 hour before the car pick up time, instead of black facing customers asking customers waiting.

About QEEQ: 7.0 /10

EasyRentCars did a good job confirming the car reservation for me. However, I would expect faster turnover instead of chasing a few times by me.

Large SUV | Mitsubishi Xpander Guaranteed model

1 days rental

Relevant Reviews on Thai Rent A Car PHUKET INTERNATIONAL AIRPORT(HKT01)

Hugh Bowman

Thailand

1 days rental

Reviewed: Wed, Jun 26, 2024

About Thai Rent A Car: 10.0 /10

Extremely satisfied

About QEEQ: 10.0 /10

Xenia Browne

Thailand

1 days rental

Reviewed: Sun, Jun 23, 2024

About Thai Rent A Car: 10.0 /10

The pickup and drop-off process is convenient.

About QEEQ: 10.0 /10

Elaine Burns

Thailand

1 days rental

Reviewed: Tue, Jul 31, 2018

“Phuket Island Tour”

About Thai Rent A Car: 10.0 /10

Very convenient.

About QEEQ: 10.0 /10

Otis Joe

Thailand

1 days rental

Reviewed: Thu, Aug 16, 2018

“Phuket, Thailand”

About Thai Rent A Car: 6.0 /10

Before going, I made a reservation with Chinese service, but upon arrival, there was no Chinese receptionist available. They added me on WeChat and said I could contact them via phone or WeChat if I had any problems during my trip. Throughout the entire journey, everything went smoothly. On the night before returning the car, I tried to contact them via WeChat (voice and text) and phone, but only received responses in Thai, which I couldn't understand, failing to get through. This was very unsatisfactory. I then called the 24-hour service hotline, using my basic English skills to inquire about the car return procedure, only to be told that they couldn't find our rental ID. In the end, I drove back to the original pickup location to return the car myself. The 30 bucks spent on the Chinese service felt like a waste; it’s better to save more and improve your English skills. A follow-up call from the staff blamed the situation on the Chinese consultant being on leave, which I found laughable!

About QEEQ: 10.0 /10