I paid for more expensive car then I got.And spend a lot of time. All cars were dirty inside.
Sergey Lu
United States
Reviewed: Thu, Mar 12, 2020
About Budget:7.6/10
I booked certain car (Corvet) .
When i came to the office , they said that there is no corvet .
And offer another , as they told “similar “.
But the was not coupe car .
It was 4 doors car .
And it’s windscreen wipes were broken .
After that they told me that they dont have similar car any more .
And offer another kind of car .
But they didnt change the price.
We found budget staff great. They didn't try to upsell us. When we dropped off car we had a crack in side door window due to following a gritting lorry. The staff made no fuss and seemed more concerned about our welfare.
About QEEQ:10.0/10
I have used QEEQ several times, twice this year and price is always good. Holding car for a buck - great.
When picking up the car, an Asian employee named Bruce, who looked Korean, gave us a hard time because we are Chinese. He asked for a lot of personal information such as Social Security Number, Los Angeles residence address, and details about my relationship with my husband. With a stern face, he delayed us for 40 minutes and finally said he couldn't process our rental. Later, we switched to a white employee, and it was done in 5 minutes. We complained to the supervisor about Bruce's racial discrimination and poor service. The supervisor said they would investigate and email us the findings. It's been 6 days and we haven't heard back.
i initially got a suburban which was extremly dirty and in poor condition, i went back to budget and they did their best to gove me a batter car. thanks for Katty's effort, my experience was great
About QEEQ:10.0/10
all good, cheapest price and delivered as promised
ended up upgrading the car to a larger vehicle. there was a bit of a wait to pick-up, but otherwise the process was good and friendly. The car had not be cleaned before hire (rubbish inside and obviously still dirty on the outside).
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I paid for more expensive car then I got.And spend a lot of time. All cars were dirty inside.
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