The rental company misled us with additional charges and unauthorized fees.

It was okay. The queue was relatively quick. They initially gave me a Korean car, but I was not satisfied after picking it up. They immediately helped me switch to another car. However, the staff seemed to be South American and their English was not very good, so communication was difficult.

Overcharging

The counter was inside the terminal so it was very easy in this smaller airport. I was able to drop off car & keys before Dollar opened. That was very nice!!

Staff tired my card my bank did not allow the payment. I called my bank they said i can try again they will authorise it now, but staff at counter said he can not do it for next 24 hrs as this is system restriction of Dollar that it will not allow the same card to be used till 24hrs are lapsed. He advised to get a car from next counter. I was waiting and he went off duty during this time I went to the counter and next person processed and used the same card. the first person did not even try again despite my frequent requests.