The small rental company couldn't provide the reserved car model, had terrible customer service, and getting a refund was a nightmare. If it weren't for my wife being an Australian Chinese who could argue with them, there was no way Zuzuche's customer service could solve the problem. Zuzuche's customer service's English is also terrible.

Overall, it's pretty good, though the car models and conditions are a bit outdated.

Although we didn't pick up the car at Alpha, they arranged transportation to the rental location very well. The car was new and in great condition!

The pick-up service was quite good. I called to confirm the pick-up location, and a car arrived promptly. At the office, the paperwork was quickly sorted out. However, they initially gave me the wrong key, so I couldn't start the car at first. I thought there was an issue, but then realized it was due to the incorrect key. The inspection was fairly simple, the car was in good condition, clean, and relatively new. Returning the car was smooth as well, with just a quick inspection.

The staff is not very friendly and helpful. Not as good as all the other car companies I used recently

This platform is really good, I already used a few times and introduced to friends too