I reserved a Toyota Previa, but the owner said they never had this car and gave me a Nissan NV350 used by a travel agency. The car was large and difficult to drive, and the interior was dirty and messy. It was completely different from what I paid for.

The car was delivered late, the vehicle was quite old, and response time to messages was slow. I had to call to get responses, and sometimes calls were rejected.

First of all, I chose a Nissan model, but when I picked up the car, there were no Nissan vehicles available; instead, they gave me a Malaysian brand car with poor performance. Secondly, there were extra charges. When returning the car, there was a minor scratch on the fender. The staff assured me the repair cost would be 5000 Sri Lankan Rupees, but they actually charged a 49000 Rupee deposit for the repairs, which was not refunded.

This rental company does not have a store at the airport; they deliver the car to the airport.

Extremely poor experience. It's best to drive a hybrid car in Sri Lanka; otherwise, fuel consumption is too high. The roads are narrow, whether it's mountain roads or highways, and there are tuk-tuks, pedestrians, motorcycles, and cars all crammed together, moving quickly and not giving way to each other. The most unacceptable part was that the car we rented didn't have a spare tire. The rough road conditions and dangerous mountain roads caused a flat tire, and we found out there was no spare tire. The rental company refused to cover the loss and even threatened to charge a minimum fee of 500 Euros. After returning the car, they deducted over 2000 RMB from my bank card without any explanation, and we still haven't received a reason. Additionally, they charged $55 for a temporary driver's permit, saying they would email it to us if needed, but we never received the permit even by the time we returned the car.