Very easy to find, the process is very simple, and the service is very enthusiastic.

There is no office or even a counter here. Three days before picking up the car, I had to send a bunch of documents, and they claimed not to receive them. On the day, I had to get a number ticket at the Nuremberg Visitor Center to pick up the car, and the rental company was completely unaware of this?

Top and friendly staff at Hannover Airport.It is a feeling like coming home to friends

Okay but still surcharges for airport.That should be changed

Very kind and friendly staff at the airport

Again surcharges for airport not included

It wasnt easy to find the car rental area. Once there it wasn't obvious that you could self check in so wasted time in a queue. But the service at the desk was friendly, helpful and efficient. Great car - offered an automatic but they happily changed to a manual on request. No guidance on how the car works so you need to take time to check it all out before setting off. No instruction about drop off other than on the paperwork and difficult to find on satnav Drop off points clearly signed at airport and process 5mins max

The online booking process was simple to use, prices were clear and plenty of options