I reserved a Toyota RAV4, but was given a SsangYong instead. The car was much smaller, less fuel-efficient, and clearly not the same class as the RAV4. When picking up and returning the car, I noticed other customers also did not receive their reserved models and were given lower-class cars. This company attracts Chinese tourists with competitive prices but deliberately provides lower-class vehicles. I strongly recommend that rental car platforms ban such companies.
The rental company is a 5-minute drive from the airport, and there was a shuttle service to pick us up. There were not many people when we arrived, so the process was quite efficient. The staff briefly explained safety precautions and the car's features.
The service was excellent. They provided a detailed introduction to the car's condition and recommended reasonable additional insurance. The process of borrowing and returning the car was also very quick. We were able to pick up the car immediately upon arrival without any delay. Overall, it was a very good car rental experience.
“Wanted a Hyundai Tuscon but was relatively pleased with the alternative (Nissan Qashqai). A bit smal”
About AERODRIVE:8.7/10
Helpful and knowledgable staff.
About QEEQ:7.0/10
Didn't offer me the 5% first hire when booking online.
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Customer Service
Lady in the office could be a little more welcoming. Didn't even acknowledge our presence on arrival
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