CAR RENTAL REVIEWS ON GREEN MOTION AT HEATHROW AIRPORT T5, LHR

The car we had booked was unavailable so we were upgraded to an SUV which was unsuitable for our needs being too wide. Other customers were also complaining when we arrived and we were fobbed off by being told this is what to expect from budget car hires. The body work was badly scratched.

In general, the car exceeded my expectations (I received Mercedes instead of VW) and almost everything was great. The only two negative moments: long time waiting at puck-up (only two-three persons were at the counter, while there were about ten customers), and refusal of the company to accept debit cards.

It took a long time to pickup the car at customer service. Main delay was due to my CDW status. I was informed that when I booked via Easyrentcars I had not sign any Collision Damage Waiver and was asked to pay for the additional insurance. This was a shock to me as my credit card (Visa) had always covered my CDW and I have never had any problems with booking cars before. Green Motion informed me that my booking via Easyrentcars required Collision Damage insurance as there was no WAIVER. I had to resolve this dispute with the manager who reluctantly provided me with a waiver form to fill out and I avoided the additional CD insurance costs. My suggestion would be for Easyrentcars to clarify the CDW status on the booking screen to avoid any confusion with the rental company even though the included basic insurance indicates Collision Damage Waiver, Theft Waiver and Third Party Liability protection.

Staff were excellent of what they do n good customer service.

cheapest in uk

Good value for money except that staff are eager to ask upgraded on booked car and insurance. Dont forget to retain good photo records and detailed check on car before taking it.

Staff try to upsell.Booking out of vehicle process not needs attention.

Quick and easy service. The car was clean and had loads of great features. Also an upgrade from the Fiat 500, I got a Peugeot 208. Such great value for money. Friendly staff. No complaints from me.

Had never used Easy rent cars before, but will again, the price drop rebooking service was fantastic. So cheap that I cancelled my 1 day booking and extended it to 10.

WE HAVE STILL NOT RECD THE TRANSFER MONEY WHICH WE PAID FROM AIRPORT TO HOLIDAYINN GREEN MOTION SITE WHICH WAS ASSURED BY GREEN MOTION

Picking the car up was an absolute nightmare. The person on the pickup desk dealing with us could not have been more rude and unhelpful if he tried. The handing over of the car was all ok though once we moved on from the paperwork side to handing over the car.

Great but very nervous about having to pay the huge excess of £1200!! Didnt want to drive it and especially didnt want to park in a tight car park as if there was a scratch bigger than 25mm you had to pay.

We were charged for a dent in the body of the car above the front right wheel which was smaller than 25mm. This dent looked to have been made by a car door opening and hitting the body of the car. We were charged £239.25 or $323.08 for this damage.

it took awhile when pick-up a car due to manual filling the form. but with the helpful staffs , i have nothing to complaint.

so excellent, everyting perfect for me. will go no other company

Good customer service

Top of all car rental companies in UK

The interior cleanliness of the vehicle let down the overall impression of the car.

Straight forward Easy rent booking. Cant ask for more.

There was a queue for over two hours and the staff were taking a minimum of 30 minutes per person. Most customers had not been informed what paperwork was required - Although we had everything needed

staff is friendly and helping.easy process and definitely recommended to all.

you are winner as you provide good customer service

The quality of Green motion staff at reception counter were quite diversed. Some were helpful while others looked inexperience. Staff training and performance bonus to be awarded to good staff rated by customers based on their feedback may help improve the inconsistence.

I felt that Green Motion used a VERY slow collection process to 'intimidate' customers into taking comprehensive insurance. The 'information' video went on and on and on about how long it would take to find and note every mark on the car before you drove off on it - with the implicit message being that if you didn't do this you would definitely be charged for all marks on return of the vehicle. In addition to this, if you didn't take comprehensive insurance, the deposit taken from your credit card was massively more.

Hard to find bus to go to rental place, would of been nice to be told it was a hotel hoppa bus we needed.

Really good customer service at the hotel location, easy to get through, good car, overall very well presented and worth renting again. BUT ... not very good for people arriving at Terminal 4 or 5! Took over 80 minutes to get from Terminal to Rental Location. Not suited for anyone who cannot walk long distances or who has difficulty carrying their own hand luggage. Too mant stairs, lifts, walks and buses (no direct bus - only bus/bus or bus/train). POSTSCRIPT I did try to re-book for my next trip of 32 days in May/June, but the website rejected my application as being for too many days. Not interested in trying to sort this out, so booked with a competitor easily. There was no problem with a long rental in February/March, so why are you putting up barriers against getting business?