CAR RENTAL REVIEWS ON ZOOM IN TORONTO

I'm not entirely happy about the $500 on my credit card. There was a hold put on the card for $5000, so why the additional charge of $500 that will be 'reversed' in the next few weeks. A few weeks?? No doubt that $500 went into an investment account somewhere to make Zoom some extra money, which again - doesn't make me happy. I'm not a bank.

Wait longer time (more than 45 mins) for shuttle bus. No up-sell of additional insurance.

Easy and response quick.

Forced to buy additional insurance for the first time - I rent frequently with other companies and have never had this problem before. Was also charged extra for extra milage, despite not driving much over my rental. Additional charges doubled the cost of the rental. BEWARE!

All was super! Staff were great, great experience with zoom

Very easy and straightforward

Everything was good

The company promised to pick us up in 15 minutes, but it took more like 25. Then they're about 15 minutes from the airport. The car was not particularly clean. At drop-off, we waited about half an hour before anybody could talk with us. Meanwhile, I noticed they were renting cars to the next customers without even cleaning them!

EasyRentCars platform worked great.

Hidden daily insurance fee of 8.99 despite having a separate car insurance from my credit card. Zoom is located over 10km from the airport - location misleading and very inconvenient. After our drop off we were refused a shuttle back to the airport as it was too late, we needed to pay additional 20$ for transport back to yyz. Overall with all the additional cost and inconvenience I will never use zoom again and will spread the word amongst my friends and family

Office staff were unhelpful, difficult and unfriendly. Before pick up minibus collected us from airport and allowed 15 passengers in a 12 seater minibus. 16 people in total crammed into a minibus. Driver continually answered calls on his mobile whilst driving us to the office. The collection point for the minibus is awkward also and the office to collect car is around 20 min drive.

Zoom has a policy which is not detailed when making the reservation that there is a 2 hour window on the "pickup" time. We were delayed getting there (and definitely called them initially within the 2 hour window) and yet they put a "no show" on our reservation with no phone call or notification of any kind, despite the fact that I had pre-paid! When we got there, they had no cars available of the type I reserved, and we had to do a weird swap 2 days later to get what we had paid for originally. This is totally unacceptable and horrible customer service.

Trop loin de l'aéroport - Trop long pour l'attente de la navette - Trop long pour récupérer le véhicule

Like: Everything. Pick and drop off to my hotel

Waited a long time to get the rental. Got charged for cleaning pet hair even though there was no pet on the car