Excellent car rental company, providing very new cars. Although the store is not located within the airport, the service is great and the cars are in excellent condition.
The reception at the front desk was indifferent, just going through the motions. The vehicle was not checked before handover, and the gas tank was not filled, allowing only 90 km of driving, which caused range anxiety. The vehicle's engine oil was also not checked, leading to warnings about low oil levels during the trip. The car couldn't be driven and, unfortunately, this vehicle lacked an oil dipstick, requiring computer diagnostics. When I called customer service for help, their attitude was very poor and they told me to handle it myself. Helpless, I had to seek remote assistance from a car service company back home. I ultimately resolved the issue myself, which cost me 20 euros—an expense I shouldn't have had to cover. If my English wasn't good, I have no idea how others would manage.
There are no direct-operated outlets on Crete Island, and this was not disclosed in advance when selecting cars during booking, which resulted in a significant waste of time during pickup.
The car wasn't ready when I arrived to pick it up, and I had to wait for over an hour. Although they later compensated by offering an extra hour and were very polite, this is inconvenient for tourists on a tight schedule. The car should have been prepared in advance. Returning the car went very smoothly; they just inspected it briefly and completed the process quickly.
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