The car inside was not very clean, bad smell. There was no windscreen washer fluid. The tank was not full as in description of booking. The car had some unmarked scratches at the pick up. When dropping off, they tried to blame me for a scratch which had already been there. After pointing that out, the person kneeled down and found a small scratch underneath, however they don’t do that during pick up. They quoted me about €100 plus €50 admin fee ??? where a touch of T cut would polish it off. Completely disappointing.
About QEEQ:10.0/10
Very pleased with booking. Especially with the Price Drop Protection. Highly recommend.
“Excellent rental, but charged for non-existent scratches.”
About SURPRICE RENT A CAR:9.0/10
The car was new and excellent and it was in a higher category than booked.
Pickup was perfect.
At return, the agent declared that the vehicle was scratched although it was returned in perfect condition and the scratches were imagined. We took photos and will vigurously contest the charges.
About QEEQ:10.0/10
Very easy to book, with complete information. I hope that Easyrentcars will properly take care of the renters pretention for non-existent scratches.
Car location at the huge multi storey airport car park is bit confusing hence long pick up time. Signposting from car park lift to the Surprice's parking lot would help.
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