The car inside was not very clean, bad smell. There was no windscreen washer fluid. The tank was not full as in description of booking. The car had some unmarked scratches at the pick up. When dropping off, they tried to blame me for a scratch which had already been there. After pointing that out, the person kneeled down and found a small scratch underneath, however they don’t do that during pick up. They quoted me about €100 plus €50 admin fee ??? where a touch of T cut would polish it off. Completely disappointing.
About QEEQ:10.0/10
Very pleased with booking. Especially with the Price Drop Protection. Highly recommend.
You need to call the company before you pick up the car. They do not have an actual stand at the airport so they just either walk around the airport or parking lot.
I was really surprised as the cars were new and in great condition.
Everything is electronic - you sign on mobile device etc.
“Excellent rental, but charged for non-existent scratches.”
About SURPRICE RENT A CAR:9.0/10
The car was new and excellent and it was in a higher category than booked.
Pickup was perfect.
At return, the agent declared that the vehicle was scratched although it was returned in perfect condition and the scratches were imagined. We took photos and will vigurously contest the charges.
About QEEQ:10.0/10
Very easy to book, with complete information. I hope that Easyrentcars will properly take care of the renters pretention for non-existent scratches.
“Suprised in the begining, disappointed im the end.”
About SURPRICE RENT A CAR:6.0/10
Despite I dropped the car back during office working hours nobody showed up to inspect her. 8 hours after I returned her, she was still not checked in. I had to call the office to remind them to check in my rented car.
Car location at the huge multi storey airport car park is bit confusing hence long pick up time. Signposting from car park lift to the Surprice's parking lot would help.
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