CAR RENTAL REVIEWS ON LOVETRIP IN AUCKLAND

They came to pick me up quickly after I contacted them.

The lady who picked us up was very nice and explained everything patiently. She answered all our questions.

Contacted the rental company before clearing customs at the airport, and they told us to contact them again at the designated waiting spot. They said they would arrive in five minutes, but we ended up waiting for more than twenty minutes. During that time, I messaged them via WeChat and the rental company responded with impatience. Additionally, the pre-booked baby seat was not installed and had to be crudely tied with a seatbelt, which was very unsafe. This was my third time in New Zealand and I've never had such a bad car rental experience. Strongly recommend against renting from this company.

Satisfied

When returning the car, we called the company but no one was there. They said they went to a religious service. We returned after refueling but still, no one was there, and we had to wait. There was a small scratch on the left rear side during the inspection, and we were told it was no big deal. A week after we returned home, we received a bill for 641 NZD for the damage.

Lovetrip rental company is filled with traps, charging us NZD 900 more than other platforms. 1. They refused to provide a receipt upon request. 2. They demanded an exorbitant prepayment of NZD 1000. 4. Although we filled the tank and kept the receipt, they claimed we didn't and charged us an extra NZD 20. A full tank allows us to drive 140 km. Where did the missing fuel go? 5. They delayed the cancellation of the pre-authorization. 6. They arbitrarily fined us NZD 250 for smoke smell in the car. 7. Why are they delaying the cancellation of the pre-authorization? Are they using our money for cash flow? Thankfully, we inspected the car thoroughly upon return and found no issues. On September 28th, we rented a car from Lovetrip through Zuzuche for three days. After arriving, we contacted their staff to pick us up and take us to the office for the paperwork. The car was inspected thoroughly, new with only 3000 miles, albeit with a strong new car smell. We returned the car on September 30th at 19:16, and performed a detailed handover. The employee then drove us to the airport in the same car, which took about 10-15 minutes. 16 minutes later, we received a call claiming that the tank was not full and demanding NZD 20. Despite our assertion that we had filled it up and kept the receipt, we had to pay the NZD 20 to avoid further complications. They also asked for a positive review in exchange for cancelling the pre-authorization. On October 1st, Monday, I reminded them to cancel the pre-authorization. At 12:04, they deducted NZD 250 for a supposed smoke smell in the car which is unlikely as my father did not smoke inside the car. Why didn't they mention this upon return or the ride to the airport? After disputing this, we understood that Lovetrip is a fraudulent company designed to exploit customers. We urge future customers to be cautious with Lovetrip. Larger companies like Hertz, Europcar, Budget, and Avis are much more reliable and even have Chinese-speaking staff. Please don’t choose Lovetrip just to avoid potential language barriers, as it’s not worth the trouble. Lastly, as a Chinese rental company, Lovetrip should prioritize providing convenience and fair service to fellow countrymen, not exploit them. Trust and transparency are vital for long-term business success.

They could have picked us up earlier but insisted on waiting until payment for the shuttle bus.

Very fast. Picked up the car as soon as I arrived at the store.

The rental was very cost-effective.

Renting a car was very convenient. We contacted them upon arrival at the airport and someone picked us up immediately. They also offered a shuttle service back to the airport when we returned the car. The owner is very talkative and nice.

Extremely dissatisfied. We purchased comprehensive insurance on the platform, but when we arrived at the store to pick up the car, they tried to sell us additional insurance which we didn't buy. The employee, who was a young Chinese expatriate, had a terrible attitude and displayed no sense of service. When we returned the car, there were scratches that we were unaware of (we had photos for record), and they scolded us loudly. We had insurance, so it should have been a straightforward claims process for us. However, they insisted on using a different vehicle model on the claims form than the one we actually used. When I raised the issue, they took back the rental form. Since we didn't understand the process, we didn't pay much attention at the time. After returning to China, they said we were being troublesome. They also mentioned that the discrepancy between the allocated vehicle and the order was because we got a 'special deal' car, not a new car.

They arranged an airport pickup for the rental, very convenient and thoughtful.

The owner personally picked us up and dropped us off at the airport, and recommended local attractions.

It's a car rental company run by Chinese people, and I was afraid of damaging their property.

The car rental service was good. After arriving by plane, we contacted them by phone, and they picked us up at the airport in about 10 minutes to complete the pick-up procedures.

Great service, very helpful and attentive. We arrived earlier than expected, and they picked us up promptly!

Very fast

They picked us up from the airport promptly after a call, which was very convenient. After returning the car, the staff also drove us directly to the airport!

Had to wait, no help with luggage

The car was delivered promptly after the phone call.