CAR RENTAL REVIEWS ON ALAMO IN SAN DIEGO

Convenient and efficient, with a wide selection of car models.

The service attitude is good, but the staff I encountered this time were too rigid and inflexible.

Very organized and quite good

Very convenient

The car wasn't new, it had already covered 80,000 kilometers, which is quite a difference compared to the almost brand-new car I got from Avis last time. The brakes weren't very good and vibrated upon pressing, but it managed the whole trip without major issues. The tire pressure warning came on midway, and I had to find a repair shop to inflate the tires. Picking up the car took a long time mainly due to default recommendations for additional insurance and fuel services, which wasn't ideal. Additionally, the company used pictures of the Grand Cherokee to attract customers, but they actually offered much smaller SUVs. There was a smaller Cherokee, but it was too small so I opted for a Japanese car.

They initially tried to upsell the insurance, but once we insisted we already had full coverage, the car pickup went smoothly. The process of picking up and returning the car was very efficient and quick, which is highly recommended. There was only one issue, possibly due to a communication error. They charged us for a full tank of gas without our knowledge (we didn't sign anything and the invoice showed that nothing was owed, but we found a charge on our credit card and planned to inquire about it during the car return). Since we didn't know about the gas charge, we returned the car with a full tank. Upon return, we were informed that we could have returned the car with an empty tank because we had already paid for the gas. We explained that we hadn't made such a purchase, and after checking the records, they agreed to issue a refund. We are currently waiting for the refund. If the refund goes through smoothly, there are no other issues. Overall, the experience was very good, but if there are any issues with the refund, we hope QEEQ can help coordinate.

Great service, the car was very new

The trip ended successfully, overall very satisfied

Fast service

Convenient and very good service attitude.

Alamo's prices are reasonable and the service is good. The vehicles are also very new! I will continue to consider using their service.

I had prepaid in China, but Alamo still asked me to pay again. This was very frustrating. I recommend not to prepay in the future.

Like: I had booked a mid size but they were out of stock when we arrived. So we were upgraded to a full size and we chose a Hybrid with a sun roof. After 3 days it only took $8 worth of gas. :)

Very good, convenient and quick car pickup, self-service car selection, and a high level of trust in customers when returning the car. Simple and efficient!

Very good

The staff gave clear and precise instructions.

Renting and returning the car was quite convenient.

There was no queue when we arrived at the store. We were attended by a young biracial female staff member whose attitude was beyond our expectation: arrogant, indifferent, and uncommunicative, with a take-it-or-leave-it attitude. She made no effort to slow down or offer more explanations despite our language barrier. This staff member had the worst attitude I've encountered during my trip to the US. It felt like she had a prejudice against Chinese people, personal contempt towards me, or just wanted to unleash her bad mood onto others. Her attitude left me speechless. There was no deposit required for the car; we only paid for the first tank of gas (which I agreed with). After completing the paperwork, we carried our luggage to the second floor, found the Alamo section, and the staff at the entrance told us the range of cars we could choose from. After picking a car, we just drove off. I rented the smallest Japanese hatchback, which was quite new, very clean, and drove smoothly with a large enough fuel tank to go over 500 km on a single fill-up.