CAR RENTAL REVIEWS ON AVIS AT MARSEILLE AIRPORT, MRS

Great experience with helpful staff

All very straight forward with excellent comms!

The queue for picking up the car was very long, waited for more than an hour.

Tout à été parfait du début à la fin, très bon service de la part d’avis

The car did exceed my expectations, really good for our purposes. There was damage to the bonnet of the car that had not been reported and had I not noticed it I could have been held liable hence I have marked down the condition of the car. As there were 2 off us in the car it should have had 2 hi- visibility vests. It’s law in France that every person in the car has a vest in case of an issue. There was only one but when asked for we were supplied with one after 10 minutes or so. None of the staff seemed to know about this requirement. Other than that, very happy and would rent here again.

The entire process was very slow. It took an hour to get the car and 15 minutes to return it.

Difficult to locate counter at Marseille airport. Counter staff helpful (spoke English). More difficult to locate correct drop-off location in Paris.

Very responsive and helpful.

Since I had my insurance with QEEQ AVIS informed me that in case of accident I will be charged with the cost of repairs and reimbursed by the insurance I had Fortunately, no accidents and this saved me from a lengthy hassle

No

Planning to file a complaint after returning home. Online car rental had already been paid in full, including airport tax, but at Marseille airport, they charged an additional 34 euros. The online contract was for a Renault, but without notifying us, they switched to a Volvo compact model and charged an extra 50 euros. In total, they overcharged us by 84 euros. Additionally, over 100 euros was frozen on our credit card and has not been returned.