AVIS CAR RENTAL REVIEWS IN UNITED ARAB EMIRATES

The service attitude is acceptable, but everything is way too slow.

Good attitude, fast service

A charge was charged to my credit card after car is returned. I sent an email to obtain charge breakdown but haven’t heard anything back. I expected that there would be an email of charge breakdown before credit card charges.

Super easy to use

Convenient pickup and drop-off

Overall efficiency is good, and the location is easy to find.

I arrived at Dubai Airport in the middle of the night. The car rental pickup location was easy to find and everything went smoothly until it was time to sign the paperwork and get the car. The counter staff insisted I had not purchased the full insurance and demanded I pay 1000 AED on the spot. I presented my rental contract and the English translation of the full insurance terms, but they still didn't accept it. They said their system showed that I hadn't bought the insurance. It was late at night, and I had my kids with me, so I didn't want to argue. We finally agreed that I would pay the 1000 AED to get the car and they would contact customer service to verify the insurance. If it was confirmed that I had purchased it, they would refund the money. However, I haven't been contacted for a refund yet.

We arrived at Dubai airport in the middle of the night, and the car rental pickup spot was easy to find. Everything went smoothly until it was time to sign and pick up the car. The counter staff insisted that I hadn't purchased full insurance and demanded a payment of 1000 AED on the spot. I showed them my car rental agreement and the English translation of the full insurance coverage, but they still didn't accept it. They wouldn't let us pick up the car without paying. As it was late and I had my children with me, I didn't want to argue. Finally, we agreed to pay the 1000 AED to pick up the car, with the understanding that they would contact their customer service to confirm the insurance and refund the 1000 AED if it was indeed purchased. However, no one has contacted me for the refund yet.

Satisfactory

Great service with no upselling.

The car model was not satisfactory. It felt like the delivered car was not of the same class as the booked one, giving me a slight feeling of being deceived.

Not bad

Overcharging

Good service at the pick up stage. worse service at the drop off stage (no person in charge, unclear process, lot of time waiting)

Good service, but the "better price" process didnt work

Even taking the extra XS cover. I was still required to leave a large deposit? Maybe that is my misunderstanding.

So far so good

Excellent

really professional people

you are the best ... keep up the good job

Avis has a completely procedural response, without solving customer issues: 1) During the car inspection, I was taking a photo of the license plate with my phone, and the staff impatiently put the phone in front of me to sign. They even whispered to their colleagues in a mocking tone; 2) We booked a child's safety seat, but the store only had booster seats, and we were charged the higher price of the safety seat instead of the booster seat; 3) When asked about the type of gasoline needed, the staff told us to figure it out ourselves, and there was no indication on the car or any documents; 4) When confirming the drop-off location with the staff multiple times, they were very impatient and dismissive. The store could not be located on the map, and multiple calls to the store two days before drop-off were unanswered. Overall, the service from Avis was poor, and I won't be returning.

Unfortunately, a comprehensive insurance has been requested other than the paid insurance through the application, as your insurance has not been recognized

We ask the company to compel the companies with comprehensive insurance issued through the program, as an additional 500 dirhams has been requested We hope to provide the Arabic language in the application

personnel très aimable et efficace

Not bad!