CAR RENTAL REVIEWS ON NOLEGGIARE AT MILAN MALPENSA AIRPORT, MXP

It was a new car clean and modern it has carplay which helped a lot when we connected I phone During my trip i had to add addblue fluid I contacted the rent company they advised to add and they will refund The rent company staff was very nice and helpful

It was good sight and easy but they hold all booking money after booking directly Other sights i pay on the same day I receive the car

Couldn't pick up the car. Amex card couldn't be used, and the chip UnionPay card also didn't work. Couldn't negotiate with the store and couldn't cancel the rental order. Wasted time and money. Really frustrating.

Security deposit held

Random charges and arbitrary fees

The car rental company's service was just okay. They charged 75 euros for cross-border and additional driver fees when picking up the car. What I was unhappy about was the 1800 euros deposit which still hasn't been released. Last time, I rented a BMW 3 Series and they only held 600 euros for a Jeep Compass.

Everything was going well until the drop off where they told me that the trunk cover was missing. The vehicle never had a trunk cover to begin with so now I have to deal with the company because they want to charge me €300 for a missing trunk cover that was never there.

Smooth

The car was clean and well maintained. Great size for what we needed. Finding the shuttle from the airport to the car pickup was not very strait forward. In one email we received, it states in small print what shuttle service to use, in another there was no mention of the shuttle company. We waited at the airport for over an hour and had to call Noleggiare twice before someone told us what shuttle to look for.

The rental service was acceptable, but the car provided by the Italian rental company was significantly different from what was promised. It had very limited space, and the driving and riding experience was poor. Additionally, I was forced to purchase extra insurance, spending several hundred euros unnecessarily. Though the amount isn't much, the forced purchase of unnecessary items is unacceptable. I will continue to use the rental service, but I won't rent cars from the Italian company in the future.

Very helpful and friendly staff

Fantastic as always