The car pickup process was convenient and efficient, and the staff were friendly and attentive. The vehicle was in great condition and very easy to drive. We drove from Calgary to Banff, Jasper, Hinton, and Canmore, covering thousands of kilometers over a week. It was a worry-free and pleasant experience!
Everything was great including by far the best price on a vehicle of that size. Only a small issue at booking with credit card security issues due to the fact that the transaction went outside the US. Once that was fixed all good.
The car was similar to the Chevrolet Tahoe that we booked. We were given a Jeep Wagoner instead. It was a very big and spacious vehicle for our road trip. The customer service was excellent and smooth on both pick up and drop off. The only issue was the charge for a tank of fuel was a lot more expensive than if we purchased our own fuel.
About QEEQ:10.0/10
The booking platform was very easy to use to compare vehicles and rental companies. My booking was held using my credit card. However, I needed to cancel my credit card for a security issue. The booking was thankfully not cancelled as a result and I contacted customer services to make a payment via an alternative credit card. The customer service was excellent.
Like: While reading many bad reviews I was super paranoid to rent through easyrentcars.com but I'm glad I did because I had a pleasant experience. They were also very cheap compared to the many other third parties. The car we rented was exactly how I expected it to be.
Like: We got an upgrade that really did the trick Dislike: The unexpected transfer charge $300 at the end of the trip, we thought it was already in the charges.
I mentioned to Ayana Mahamed (who was working the counter at National at the Calgary Airport) that my wife and I took this trip to celebrate our 25th anniversary, and he VERY graciously upgraded us from a tiny economy car to a small luxury SUV. He was awesome. National is awesome. We are SO grateful :)
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Jay Maud
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View more >R.Thornley
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View more >Dislike: The unexpected transfer charge $300 at the end of the trip, we thought it was already in the charges.
Jeremy Rob
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