CAR RENTAL REVIEWS ON DOLLAR AT KONA AIRPORT, KOA

The line was very long, and they constantly tried to upsell, including offering a fuel service, and gave us incorrect information, such as claiming there were no gas stations near the return point.

Friendly and attentive service, recommended buying additional insurance. Overall, very good; picking up and returning the car was convenient and fast.

The rental vehicle was excellent, The Rental agency was poor in honoring the Easy Rental booking. Had to be overcharged for items that were included in easy Rent, such as additional drivers, insurance and cost of vehicle

Need to have better information with rental car agency so as not to be overcharged.

Dollar company is pretty good. The service is very good as well. However, the company is relatively small in scale.

The service was excellent. We had a lot of luggage and had to change cars several times, but they were very patient. All our requests were patiently handled. Foreign service tends to be quite good.

The shuttle bus from Dollar at the Big Island airport is less frequent than other companies, so we had to wait a bit. The staff at the branch had a good attitude but kept trying to upgrade our reservation for an extra fee. Since we had already booked a large SUV, we didn't want to upgrade, but the staff insisted that our reserved model couldn't go to Waipio Valley and even called the manager to offer us a discount. Seeing how eager they were to make money, we agreed to upgrade to a 5.6L Nissan SUV. After traveling around the Big Island, I feel a mid-sized SUV would be sufficient for a family of three because it rained when we went to Waipio Valley, and we couldn’t go to the valley floor due to the fog. Returning the car was very straightforward and convenient.

Like: The car looks great and with lots of new features. Handling was very good. Great car for the value.

Like: Great

Like: Everything
Dislike: 30+ min wait for car pickup.

The car model is quite old and the manual crank windows are inconvenient. Everything else was great, and the 4WD was perfect for climbing rocky slopes.

Yes. Very nice ! Great staff

Yes ! Absolutely ! Good price ! Very impressed !

Very satisfied

The counter staff was wonderful. Although I did not specify when booking, she provided us with a bilingual navigation so that some of my family members thought it more convenient to use the Japanese navigation than the English.

We didn’t get the car we requested at the pick up time and had to come back a day later to pick up the car we needed. Very inconvenient.

It's actually an Alamo car, and the condition is quite good. The lady at the counter kept recommending things, first insurance, then refueling at the rental location and returning the car with an empty tank, saying it's cheaper. Later on, while driving around the island, I found that the rental fuel was indeed $0.4 cheaper per gallon compared to Waikoloa, $0.1 cheaper than Kailua, and about the same as Hilo's prices. You can take this into consideration.

Like: Great Staff. Friendly and efficient. great car. easy in pick up and return.
Dislike: nothing

The service was very professional.

They kept intimidating us to upgrade to a more expensive model, claiming the reserved car wasn't available and gave us a two-door mini car, leaving us in a tough spot. About the insurance, they said if we didn't buy it, we needed to provide local social security numbers, basically implying it was illegal to drive without it. I wondered, is the Zuzuche website a big scam? Can't I just drive without these extras? I had already paid over 2000 online, then was forced to pay an additional $390 on-site. The experience was horrible, and I will never choose Zuzuche again, nor recommend it to anyone!

Easy to deal with. Smooth pick up and drop off and efficient service

Great service and easy booking and paying in my own currency.

Very convenient and reasonably priced.