CAR RENTAL REVIEWS ON DOLLAR IN QUEENSTOWN

Indifferent service.

The pick-up and drop-off were very straight forward. The car was upgraded which was a bonus. Can't really fault anything.

Very straight forward and good value.

จองรถโตโยต้า ได้ฮุนได บอกว่าช่วงนี้คนเที่ยวเยอะหารถไม่ได้ ทั้งๆ ที่จองแพงกว่า สภาพรถเป็นรอยรอบคัน รถที่ได้คิดว่าแย่ที่สุดแล้ว

We did not end up getting a Toyota Carolla. If we had more luggage. We could have struggles

There was scratches an small dents all over the car. All photos have been taken. We may have missed a couple as well

It was raining for most of the time in Queenstown and couldn’t help but notice that the wiper blades may need to be changed soon as it somehow makes a bit of a smudge on some parts already but nonetheless had a great experience and will be renting again with you guys.

I arrived at the ZQN Thrifty counter as advised and our flight was delayed by 7 hours. I had called and advised the counter staff of this prior. When I arrived, a family were dropping off their key and three staff were on the counter. One was talking to the customer about their holiday and 2 were completing invoices of some description from the EFT-POS receipts of the day. Neither acknowledged my presence or stopped their task to assist me and my booking for a good 5-10 minutes. Then just as it was wrapping up, a person waiting behind me pushed in and the lady who was talking to the other customer took him first. She could see I was visibly upset by and did attempt a silent apology, but I was furious as I had already been waiting patiently and someone who barges in was given priority. In addition when I was receiving my car paperwork, I was advised we had been upgraded from a compact car to an SUV - I was happy with the car we ended up with, but shocked to learn of my booking being classed as a 'compact' as even on this website page it states 'intermediate' So I was shocked to learn we could have ended up with a compact car which is not what we ordered.

Like: Car was in great condition and was perfect for our needs
Dislike: There were no parks at the return site.

Like: Easy and fast pick up and drop off. Especially at Christchurch drop off, ladies there were very helpful and friendly.

The staff was very polite. The store is shared with Thrifty; the sign outside says Thrifty, but there is a small Dollar sign on the counter which is not very obvious. Be sure to look carefully.

I was very disappointed that the dollar counter staff tried selling me insurance again even after I explained that I had purchased this through easy rent cars. He told me a number of times that I wasn’t actually insured when in fact I was, just not through them. I think that the insurance process is misleading for customers, and most people would just listen to what the staff member was selling and take it. Resulting in a double up of insurance. Not impressed about that process and glad I understand it now for future.

Got lost when picking the car up and went to the wrong carpark

Car wasn’t clean when we received it and also made a noise when we applied the brake. Other than that it was a modern vehicle and well priced compared to other Queenstown options.

We received a Hyundai Accent which we think is a downgrade from a Toyota Corolla. That's our only negative from this experience

Booked a Corolla but received a small Hyundai hatchback instead.

Absolutely misleading of information. I was expecting to get at least a sedan car. I have been handed a hatchback cheap car which I can rent out cheaper what I have paid for. They suppose to give me Toyota Corolla or similar which based on the picture it should be a sedan, not a hatchback. Staff was from thrifty was laughing at us and felt insulted. Never will hire from them.

It was slow to get the car as the pick up was busy

At dollar great service to drop off. Even took us back to motel.

Yes. Larger car than expected and 4WD

Very good value.

The car was old and back up camera was not working.

Excellent..