CAR RENTAL REVIEWS ON DOLLAR IN CHICAGO

Excellent Service

I love it !

Wait in line to pick up car long wait

Counter staff still tried to sell me more insurance after I told him I had full AXA coverage.

I have used QUEEQ twice now and will use again.

The first car I've got was broken. Give them a credit they fond replacement car fast enough. At the end got an additional 12% charge for... they are not sure for what. Apparently they don't list all charges on the quote. BE ADVISED!!!!!!!

We waited for 90 minutes in the queue at Dollar, clearly there was not enough counter staff on that day. When we finally got to the front, we were told that our vehicle class would not be available for another 45 minutes which was extremely disappointing after the 90 minute wait. The only option to speed this up was to pay $13 / day more to move up a class. We expressed extreme dissatisfaction with this, and explained that the upgrade should have been free if our vehicle wasn't available. The lady behind the counter insisted that a paid upgrade was the best that we could do. We felt like this was up-selling. We were also felt like the automatic toll road payment was upsold to us. She explained 'its difficult for foreigners to pay', which we feel is nonsense. As we were out of the city the whole time it was probably unnecessary for us to have it, but we did, and we upgraded our car as we had been waiting so long that we had had enough. When we got to the garage there seemed to be one of our original classes of vehicle parked there. Dreadful customer service, dreadful wait. I will now avoid Dollar like the plague

No comment really, maybe stop using Dollar as they are awful

Satisfied

Satisfied

Charged an additional $200 for toll fees which were not applied, and the staff at the store had a bad attitude

Very satisfied.

Satisfied.

Everything was good except for the long line.

It's acceptable.

Excellent service

The brakes were nearly going out . Need minor tune up. Car was clean but the quality of the drive was horrible . The front desk agent forced me to get additional insurance after explaining I had personal information for insurance

アメリカのレンタカー会社としては対応は普通。問題無く予約も入っており特に問題はなし。時期的な事もあり待ち時間は無。追加の保険のセールスも無。

最初にIrerandからの請求だったため、カード会社のFraud Protectionに引っ掛かりカード会社へ連絡しないとならなかった。予約時間の変更ができず、一旦キャンセルするしか無かったが、無料キャンセルが少し分かりづらく、返金等に問題が出ると面倒なので時間変更をあきらめた。 他問題無し。お勧めです。

Very dissatisfied. They kept pushing insurance despite me clearly refusing. Ended up spending a lot more money. Will never use Dollar car rental again. Terrible service.

Short queue

Satisfied

It's okay.

The vehicle did not exceed my expectations because it was supposed to be a Rubicon. It took over a half hour to get the vehicle. The staff at Dollar was not very friendly. They just didn't seem like they cared too much about their job. The staff could have been more friendly. They could have gave me a choices on vehicles to rent. They could have went over the vehicle with me but they did not.