CAR RENTAL REVIEWS ON THRIFTY AT PIERRE ELLIOTT TRUDEAU INTERNATIONAL AIRPORT, YUL

parfait je reprendrais

impeccable

Car was not ready at pick up. Counter staff was very professional but somehow the minivan was not there and it took over 90 minutes to get my car

They have charged me 50$ more than what was on the booking. I did not accept anything extra that was offered to me at the counter.

same old

same old

Upgraded car was excellent.

The car i reserved unavailable but offered upgrade

I left the car on time at but they still charged me for 2 days.

Really good customer service at the pick up counter

The staff was quite friendly.

The overall attitude was okay, but the reserved car model was unavailable. They gave us a Dodge instead and charged an extra 15.

Terrible staff, I repeatedly told them I didn't need insurance, but they still tricked me into buying it. The insurance cost was even higher than the car rental.

Like: Free upgrade to a luxury carNothing

Car was extremely noisy , and back tires totally worn out

The car rental process was quick, the vehicle was in good condition, and we got a free upgrade.

You don t want to gire more people in Montreal…. Fucking result

None

1. I had reserved a RAV4, but they called me last minute saying they couldn't find the car and temporarily arranged another vehicle, which was a Volkswagen Atlas. 2. They said I would be charged for the fuel I needed, claiming it would be cheaper than outside, but in the end, they didn't actually refuel and charged me over 70 CAD despite the tank being half full.

Très bonne accueil. Je suis arrivée très en avance. Le loueur a tout fait pour que je puisse récupérer mon véhicule avant l'heure prévu. On m'a même proposé un véhicule d'une catégorie bien supérieur mais en étant toute seule j'ai préféré la laisser à d'autres personnes qui étaient 2. On m'a donné une essence au lieu d'une voiture électrique car moins évident pour moi à gérer la voiture électrique donc je suis très satisfaite. Le loueur m'a aussi conseillé sur l'importance de prendre une assurance tout risque sachant que je prenais le véhicule pour au moins 15 jours et que je faisais un road trip. Au moins j'étais rassurée tout au long de ma location. Mais à aucun moment il ne m'a forcé à la prendre. Il m'a juste donné les avantages et les risques et la décision me revenait.

Très facile à utiliser le site pour la réservation et le fait de pouvoir annuler jusqu'à la dernière minute est un vrai luxe. J'ai réglé sur place. Très bien.

They did not have enough cars, so after travelling for 21 hours I had to wait 40 minutes for cars to arrive at the pick up. Completely defeats the purpose of having a booking. The car was dirty and smelled like mold.

Waiting for nearly one hour to pick up the car. Seems didn’t have enough car there.

Good service

Nothing To add to my comments