“Didn't realise pickup location was not at the airport”
About Thrifty:7.0/10
The Thrifty location at SNA airport is not actually at the airport, unlike all the other companies. It took me a long time of wandering around the airport to figure this out.
They accused me of smoking in the car without any evidence and claimed I burnt the area under the floor mat, but the mat itself was completely fine. It's impossible for me to damage the area under the mat without burning the mat itself. It's obviously done by someone else, yet they charged me $300 for the damage.
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