CAR RENTAL REVIEWS ON THRIFTY IN TORONTO

Car was not ready on pick up hence I paid for a 3rd day unnecessarily

The vehicle was in very good condition and the staff were really helpful through the process. Definitely recommended.

The price compared to the service is very good. Very convenient platform, definitely will use it again in the future!

Quick and efficient pick up and drop off

Great price. The price protector works great and saved me few bucks :)

Returning the car to a different location is not allowed, very frustrating. Refund the deposit

When I arrived 30 minutes early to pick up my car, the first staff member told me to come back in 15 minutes. When I returned after 15 minutes, another staff member told me to wait another 15 minutes. This was really frustrating.

予想していたより良い車だったが、タイヤの空気圧が左右で違っており運転には支障はなかったが警告ランプが付いていたのが気になった。 リモコンキーが日本の仕様と違っており後ろのドアやトランクのキーを解除する方法が分からず苦労した。鍵の受け渡しの時その辺を説明をしてくれると助かったのだが。 また、返却した際、隣の駐車場に間違って返却してしまいカウンタースタッフに応援を頼んだが、頑なに断られ自分で運転して来いと2度も言われ悲しかった。駐車場からうまく出せなかったのでお願いしたのだが頑なに断られた。無理に駐車場に入らなければ対面の道路付近に戻すこともできたので、そうすれば良かったと後悔した。 カウンタースタッフではない人(多分駐車場の係員)が親切に助けてくれたので何とか元の場所に戻すことができ、また飛行機にも間に合った。彼が助けてくれなければ予約していた飛行機に乗れず日本にうまく帰れなかった。今思い返しただけでも冷や汗が出る。カウンタースタッフの対応には頭に来たが、係員のおじさんはとても親切だったので救われた。この方には心よりお礼を言いたい。

質問にはメールで比較的早く答えてくれたので、安心できた。ピアソン国際空港は広いのでカウンターが何階にあるのかを示してほしかった。

Dirty car inside and out

Please have the cars cleaned inside. Seats had stains and dirt on them along with trash inside the storage

Terminal 1 car rental is closed in Pearson but no signage mentioned that. Would be helpful to update those signs.

This was the first stop of the trip, everything went smoothly. However, the rental on the 28th was very unpleasant! The agent couldn't understand my Chinese driver's license and insisted that the Valid Period: 2022.3 to indefinite meant it had expired. They refused to rent the car to me, almost causing me to sleep in the airport.

Everything went extremely smoothly. when you are tired from a long 12+ hour flight you really appreciate facing absolutely no hassles, everything is exactly as was promised. Except for the free upgrade - that was not guaranteed, just a nice surprise.

everything was just as predicted. The price drop worked - I saved about $13! The only thing that was different from the site is that I was told that I MUST obtain an international license. they never asked for it at all, I needn't have gone to the trouble of obtaining one.

The car was in good condition. The employees were kind and happy to serve us. Everything went smoothly.

Good as usual.

Very recommended. Easy check in n check out. Excellent car condition. Excellent staff.

The staff has a great attitude.

I already have insurance.

The car pickup is not at Terminal 3; you have to take the skytrain to Terminal 1. There was a minor scratch on the lower right front corner, so I took a photo. When returning the car, the staff exaggerated and said it would cost seven or eight hundred. They told me the amount would be deducted from my credit card. I informed them that my rental insurance covers all costs and asked them to discuss it with my rental company.

Would gladly book with company again

Easy to use site and helpful with insurance etc

Steering is kind of shaky

The car had 78000 km on the clock. There was a clear noise from the front when turned. I suspect the steering rack is worn. I would have expected a rental car not to have such issues. The counter staf were not aware of Platinum cover I had and tried to sell me additional cover.

Car was brand new and larger than expected

Team was incredibly helpful and understanding of my concerns