CAR RENTAL REVIEWS ON BUDGET AT ZURICH AIRPORT, ZRH

Great service, clear explanations, quick car swaps, convenient and straightforward.

I did not get the car i wanted

Very good

They tried to sell additional insurance on pickup. I didn’t take it because I had full cover from QEEQ.COM. Upon return nobody was there to check the car. I left the car in the same condition as I picked it up. Two days later my card was changed over 2800 CHF. I had to follow up to find out that it was due to damage I made (!). I took 4 weeks to get the damage report from Budget. Apparently there were some body marks I three places on the van.

Once Budget provided damage report I received full amount back from QEEQ.COM. Good communication and service from staff. Well done.

Satisfactory

Waited over an hour and still didn't get the booked car model

They actively addressed and tried to resolve the difficulties we encountered.

Everything was great except for one thing which was very frustrating. When we picked up our car we requested a car seat. The only problem was that we didn’t know how to install a European car seat and no would help us. They said it’s their policy but isn’t it more of a liability to give a car seat for an infant and not give proper instructions to install in the case of an accident that infant can be hurt. It took us 1 hour to figure this out with little WiFi looking for a helpful video online which delayed our pick up by a lot.

They advise to go directly through them to give a better offer

Staff at the counter could smile more.

Simple procedures

Great service, clear instructions, new and clean vehicles.

The service staff were very enthusiastic and professional.

Positive feedback only.

So far, the experience has been pretty good.

Excellent!

Like: Simply everything: good value for money; staff very polite and extremely helpful; excellent fleet; simplicity and efficiency!!!
Dislike: Don’t have anything to point out.