CAR RENTAL REVIEWS ON BUDGET IN FRANKFURT

The front desk staff's attitude was average. The reserved model, a Benz A class, was unavailable, so I had to switch to a similar Mazda 3 diesel model. However, the car was very new, and its performance was exceptional.

Very good. Very patient.

Good service attitude, no need to wait in line

The original car was unavailable, had to switch to another but it wouldn't start, so we had to switch again. The front desk and the pickup location were supposed to be convenient but lacked clear instructions, wasting a lot of time.

It's not far from the airport exit, and there's hardly any queue. The car is very new, with only 9 kilometers driven. Both picking up and returning the car are very simple and convenient. There's an ESSO gas station right next to the airport.

It felt great, no hidden charges at all

The queue was very long and the efficiency was extremely low. There were only 5 people ahead of me, but it took an hour. Super slow!

The actual rental fee was different from what was listed on the website. When we raised our concerns during the car inspection, the staff didn't respond and said he was only responsible for inspections.

Excellent

Friendly and patient service with a very good attitude.

Clean and friendly

Great service attitude, quick pick-up, and a free upgrade to a larger model.

Very good, satisfied.

We might have been lucky, as we got a Seat station wagon with only 1,600 kilometers on it. There was no one to inspect the car with us; the counter staff just handed over the keys and told us where the car was parked. So, I took some photos of the car to have a record. Don’t expect to get the exact car brand you booked. Our group rented two cars, an Opel and a BMW, but ended up with a Seat and a Škoda. The GPS system in the car was very user-friendly, even in English, as it only required understanding simple terms like left, right, and straight. Trust it; it works much better than the free Chinese navigation system. Overall, it met our expectations.

We booked a BMW 3, but Budget told us they didn't have this model. Not sure if this is an issue with Budget or the rental platform? The fact that it says 'similar models' is very misleading... We ended up with a Skoda Superb. While in the eyes of foreigners it is considered a similar model and the car was good, we were still disappointed, as we were expecting one of the ABB models (Audi, BMW, or Mercedes).

Friendly attitude

Satisfied

The car is good, and the front desk explanation is very clear.

Overcharged insurance fee

The return location felt better than the pickup location because the two women at the pickup store seemed to lack patience. I asked if they could spare a few minutes to explain how to use the in-car navigation, but she responded that they didn't even have a minute, even though there were no other customers at the time! Additionally, the rental contract at pickup should ideally include English since not many people from our country can read German, but many can read English.