CAR RENTAL REVIEWS ON BUDGET IN BRUSSELS

Like: Thanks for the excellent car and friendly staff. Els at the pickup counter was excellent and so helpful. The numerous staff at drop off were also friendly and understanding.
Dislike: The automatic billing tried to charge me over 500 Euro. The staff agreed that this was incorrect and dealt with it professionally and in a friendly manner.

Very friendly and helpful. I will go back

The staff in the airport gave a car full of scratches that did not appear in the location contract. Very unhelpful attitude sometimes close to rude. Had to ask for a new car and spent around one hour

I don't like the "we recommend these and that extra insurance". I know that you have to do that and you generate some extra revenue with that, but I know that for every customer these talks are just a pain in the a...

Budget was very good and professional. They were very informative and courteous. The Volvo car to which I was upgraded was excellent.

The specified rental and return locations at Brussels Airport are very accurate. We were given a new car of the same grade that had only run 50 kilometers. When renting, the staff (a lady) added a lot of insurance. Although she spoke English, I couldn't contest everything, so I accepted it. The online order was over 400 euros, but I ended up paying over 600 euros, 50% more. I believe whether full insurance is included or not should be made clear on the website during booking so that customers can make informed choices. The price at booking should be the price at pickup.

Reliable rental company

An excellent car rental company with very quick handover procedures. If you report any scratches before pickup, they typically won't check it, which feels very trustworthy. Haha.

Company charged me for fuel when they should not have since the car was returned full.

the insurance cover should have been more seamless