When picking up the car, I wanted to clarify every charge to avoid unknown and unnecessary fees, and I asked the male customer service representative at the counter to speak slower as my English isn't very good. However, this arrogant gentleman clearly lacked the patience to do his job well or was experiencing a bad day, clearly showing impatience and even shouting that he had explained everything multiple times, which was very embarrassing. When we inspected the car's condition and pointed out minor scratches, he showed impatience again. As someone who's rented cars before, I understood that he could have just told me these minor issues didn't matter. Overall, this gentleman left a bad impression of the car rental company and the start of our trip, making us feel even discriminated against. This must be pointed out and deserves a poor rating.
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Mandy Hawthorne
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