CAR RENTAL REVIEWS ON HERTZ AT DON MUANG AIRPORT, DMK

Pretty good

It was okay. There is a store at the airport, which is easy to find. The vehicle condition was average; the Civic had 130,000 kilometers on it. Because we were given only one key, we had to pay 1000 THB to get the door opened after it locked itself.

A big company, very professional and reliable.

スタッフの対応がとても良かったです。ただし、借りた車は10万キロ以上も走行しており、時折エンジンから異音が聞こえてきました。

Thank you for great service

More signage on the roads to the Hertz carpark along the airport will be good.

Very convenient, no queue when I went at around 9 AM, excellent service attitude

When picking up the car at Don Mueang, I found that the car's rim was damaged, so I had to get a replacement, which took a lot of time. Thankfully, the replacement was a new car with only 1000 kilometers on it. I regretted choosing to return the car in the city; I couldn't find the store at all! Even calling Hertz customer service didn't help, and asking locals didn't work either, which was very frustrating! Fortunately, I had the idea to return the car at Suvarnabhumi Airport. Even though I was more than 2 hours late, they didn't charge me extra, and the service was excellent! The staff kindly told me it was fine to return the car anywhere. They just checked the fuel gauge, and everything was fine.

The staff was good but there was an issue to find a near by perrol pump to give FULL Fuel back, although it was close to full but the company didn’t accepted and had asked my to pay over THB 800/- for which i again had to look for a near by gas station and just had to soend about TB 240/- to get the fuel tank full but really faced some trouble to returned to terminal 1 arrival point as the GPS link provided by Hertz was taking me to terminal 1 departure. I still want to thanks Hertz staff to accept the car at the departure hall while not charging me anything extra.. but i belive had paid a good amount for car rental and insurance So was expecting Hertz team to accept the car on a first go itself instead me going back to gas station and getting it done just at the mere cost of THB 240/-

Like: Loved how fuel efficient the car was.
Dislike: I got a different car from what I ordered two months beforehand.

The car pickup was fairly quick.

Right at the airport exit, very convenient.

I scheduled to pick up the car at 8 AM, but no one was there! They claimed to have Chinese service, but the staff member's English was not good at all.

Good attitude

Excellent, the procedures are simple and well managed. The staff are enthusiastic, especially a young male staff member. He found the phone we left in the car during the return process, ran to the departure level to find us, and returned it to us. We are very grateful. We were about to board the plane and didn't have time to express our thanks, so we hope the company can thank him on our behalf!