“Tout est parfait sauf l état de la voiture et le surplus d assurance”
About Hertz:8.3/10
Voiture cabossée à plusieurs endroits
Carrosserie accidentée
Pas de voiture de rechange
Plaquettes( tambours ) freins arrière consommés faisant beaucoup de bruit avec le disque au freinage
Obligé de prendre d autres assurances vu les dégâts sur la voiture
“Amazing service! Vehicle in excellent condition!”
About Hertz:10.0/10
It's a Sunday when we're due to pick up our car in Civitavecchia by 10:30am. Due to an unexpected customs clearance delay at Rome airport, we anticipated that we would arrive after 11:00am (the branch closing time). With the help of the airport transfer driver, we contacted the counter staff about situation who had very kindly waited for us, even after the office hours. We ended up arriving at 11:15am, and the counter staff was still there waiting for us. My husband and I were very grateful and impressed with the counter staff service which far exceeded our expectation. Hertz is lucky to have such a good staff to provide such impeccable service. Will surely use Hertz again when we travel to Civitavecchia again.
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