CAR RENTAL REVIEWS ON HERTZ IN OSLO

The car and customer service were good. The extras in the bill ( insurance, additional driver, etc) were not explained at pick up and were a surprise at the end.

The service was good.

Excellent

Service was good, but be sure to inspect the car and take photos for records! When we returned the car, they said inspection wasn't necessary, but once we got back home, they claimed there were scratches. Fortunately, we had full insurance, so it was covered quickly.

Excellent

The Hertz store near the Oslo Royal Palace is the worst in my nearly 20 years of car rental experience. I had a reservation to pick up the car at 19:30, but the store was already closed when I arrived. They offer a self-service option, but the store didn't contact me in advance. Self-service requires a deposit and signing a form, and then you get a code to retrieve the key from the machine. After contacting the car rental company, I had to change my plan and pick up the car the next day. They gave me a car with two scratches. To avoid trouble, I returned the car the next day during business hours to confirm everything was fine. Two days later, I received an email from the store saying there was an issue with the hood and needed repairs. This store is really terrible, and the car rental company's customer service is now handling the situation.

Very satisfied with the enthusiastic, friendly, and proactive service. It was very pleasant.

Very good

Very disappointing. Car that was booked and paid for ,not available. Had to take an electric car which was an awful experience in Norway in winter, spent half our holiday charging the car. Won't use Hertz ever again.

Well Ok I guess but I can't help but wonder whether we would have got bounced or not if we had booked directly with Hertz

Simple and efficient

Due to land at 11pm and car hire closed at 11.30, so relieved after 3 hour delay to find Hertz had stayed open for us - although charged c£50 surcharge which I will claim back from the Carrier.

Excellent vehicle, quick counter staff and super fast frop off with statement forwarded by email

Easy booking process and saved the booking on my app meaning no paper required

Good service attitude

차가 예약한거랑 달랐습니다 금약도 예약한거랑 틀렸습니다

Reliable big company

My car rental experience abroad has always been great.

Satisfied

Very good

Staff were very polite and instructions were clear

Overall, it's okay.