CAR RENTAL REVIEWS ON HERTZ IN PARIS

La voiture avait plusieurs dommages non répertoriés sur la fiche de prise en charge. J’ai dû demander une inspection avant le départ.

There is no way to communicate with them France Hertz because some problem in their call routing process. Informed India Hertz and US Hertz too. But they could not help. Also road side assistance there is no response in France

The attitude was acceptable. Had to wait a long time for the car delivery and ended up with a different vehicle.

L’attente au guichet était affreuse. Le lieu de restitution était imprécis, au point que je me suis trompé de parking. Je suis très déçu.

It was okay, but they didn't inform us that the pick-up office was closed, which is not very considerate.

Great service, someone guided us to the parking lot across the street to pick up the car

2 heures pour récupérer la voiture ! Il faut faire 2 fois la queue à deux endroits différents. Il y avait 6 guichets mais 3 puis 2 avec du personnel qui, lui, a fait ce qu'il a pu.

It was great. As a five-star member, I got a brand new car! The staff at the counter were very polite.

The service was quite good, no issues, everything went smoothly.

We received different car then what we booked, smaller in size and caused issues with luggage. At drop off Hetz staff member was very unfriendly and rude, wasted over 40 minutes with this guy.

great as usual

perfect ..thank you

Did not provide the requested vehicle

Everything was smooth. Apart from picking up and returning the car which required store interaction, everything was handled on my phone.

Awful rental company. When we picked up the car, the fuel gauge was at 2/8. The staff even wrote down this amount in their records and told us to return it with the same fuel level. When returning the car, we specifically mentioned the fuel level to the staff, and they said it was okay. Now they want to charge us a high fee for not filling up the tank. Absolutely outrageous! Such companies should be boycotted! They try every possible way to extract money from customers, having no conscience at all!

The car I have reserved was not available at the time of pick up. The staff was very helpful to check other alternative options for me. Finally, a car on the same range has been arranged. It took some times to settle the whole rental process. I greatly appreciate the excellent service provided and would be great if the car could be clean up before rental.

Easy to use. At the beginning, I reserved another type of vehicle. I have amended my booking at the last-minute. I did get a full refund for my previous booking and made a new booking smoothly.

Too many additional fees

C est sixt le loueur et non hertz

La climatisation du véhicule ne fonctionnait pas alors que nous étions en été avec des températures élevées. Le véhicule n'était pas équipé d'antenne radio et j'ai payé au final 100 euros de plus par rapport au prix indiqué à la réservation alors que je n'ai pris aucune option.

Rien à dire.

I rented 2 cars with my family for 2 days. We originally booked to pick up the car at 8:30, but due to delays in our schedule, we picked it up at 12:50 and the reservation was canceled. We had to rent another 8-seater car for 174 Euros. The rental contract clearly stated the fuel level was 3/8, but I returned it with 4/8 fuel. The car rental company still charged 115.98 Euros for a full tank and 12.5 service fee and tax... This is a very poor car rental company.

Je pense que le kilométrage aurait pu être illimité puisque c'était une location à la journée (12h) et que le véhicule n'aurait jamais traversé la France entière donc qu'il y aurait donc eu peu de kilométrage !