CAR RENTAL REVIEWS ON HERTZ IN PARIS

The service was good, but the car was in poor condition. The order has been canceled.

The service was good.

Efficient

We booked and expected a Peugeot 308 Wagon but were given a Citroen sedan which was not really suitable - we were told it was the only car left available and we didn't have a choice except to pay more and upgrade if we wanted a different car. Would not change the car at a later date without charging us to pay out the existing contract and then start a new contract which was way too expensive.

To avoid renting a 5 2 small 7-seater MPV, I specifically chose one of the only two large MPVs on the ZuZuCar website offered by Hertz (Citroen Spacetourer manual or similar). But at the Paris Charles de Gaulle Airport Terminal 1 when signing the rental contract, I was given a Volkswagen Sharan (UH60 BB VW SHARAN GPS BVA), a typical 5 2 7-seater, which can't fit five 20-inch suitcases when seating five adults and a child. After repeatedly requesting a larger model, they said there were none available, and the only option was to pay more for a 9-seater. Looking at Hertz's model card on-site, the I group doesn't even have the Sharan. Is this compact 5 2 MPV really what ZuZuCar considers a large MPV?

The staff was friendly, but they didn't resolve the issue

La voiture était impeccable. Nous avons eu un long moment d'attente au guichet pour récupérer les clés. La queue était longue et les employés de guichet trop peu nombreux. Ils furent quand même aimables et patients. Le retour de la voiture par contre fut très rapide et pratique.

Pour la réservation sur Easyrentcars.com, tout fut parfait. Aucun commentaire si ce n'est un site à recommander.

The car was not full of gas when picked up. I took photos and asked the staff to verify and record it. When returning the car, I left more than nearly one tank of gas, but was still charged for a full tank after returning to my country. Despite multiple attempts to reclaim the cost and providing relevant evidence, I didn’t receive a refund. Some colleagues had similar experiences, so friends renting cars should pay special attention.

Arrived early, not many people, pretty good.

The company is relatively small and operates in partnership with Hertz. The logo is too small and hard to find.

Professional

Bien que l’accueil fût bien l’attente était longue au guichet et nous avons été pressé lors de l'état des lieux de la voiture.

On returning the car at 9 am, there was only one lady at the check in counter inside the office. She was also the one that had to go out to check the vehicle conditions, the fuel used etc and can process 1 customer every 15 minutes or so. There were 6 people on line and you can estimate how long it took her. I almost missed my flight because of this!

Very efficient process.

Hertz were the worst rental experience I have ever had. They were terribly unorganised, rude, slow and had no idea how to handle the amount of people waiting for a car. We had no one check the car with us and many scratches and dents on the car. I will avoid hertz from now on!!!

As always a great booking platform, easy to use and great filters and options!

Very good

It's a big international company, so people might not believe me when I say the experience was terrible. Maybe it's because they are too big to care about customers. I booked for two days and eight hours, costing over 900 yuan. Due to a change in plans, I returned the car in three days and four hours. Because of language issues, I couldn't communicate beforehand, and I was charged an additional 4500 yuan on my credit card after returning home. My appeal was unsuccessful. I'll avoid HERZ in the future.

There were issues with coordination.

The flight arrived early, but they strictly followed the flight schedule.

The car rental company refused to accept insurance from the credit card and kept persuading us to buy their insurance.