The entire process was smooth, including being greeted with a sign at the airport, instructions on right-hand driving, and the service attitude. The car pickup and drop-off were right at the terminal entrance. Especially when I accidentally locked the keys inside the car, they provided efficient emergency rescue!
The car was in excellent condition, with only a little over a hundred kilometers on it. There was a phone holder inside the car, and the staff was very helpful, even recommending some good places to eat and visit. However, this model does not have a rearview camera.
Picking up and dropping off the car at the airport was very convenient and the process was simple. It was a great experience mainly because everything was straightforward, and the car was in excellent condition.
The agent at collection gave excellent service, thoroughly checking the car for damage by using a video and gave advice on parking and petrol stations on the island. Easy handover at the end.
Even the best service doesn't do justice to Kevin and Mr. Chen. They made us feel like we were being welcomed by local friends. In Langkawi, there's no public transport, and driving yourself is the best option. Any questions we had were answered satisfactorily by them, including where to visit and where to process the fish we caught. When returning the car, Mr. Chen even helped us with our luggage into the airport and only left after we got our boarding passes. Their warmth makes me want to return to Langkawi for sure.
Very satisfied! The car was slightly old and the key battery seemed dead, but they quickly came after I called and resolved it by replacing the battery.
Great car rental experience. Kevin, a third-generation Chinese in Malaysia, was really nice. Our flight was delayed and we got the car at 8 PM, and he even upgraded us to a Toyota Vellfire. He did mention that if someone else booked it, we might have to switch cars later. But overall, it was a wonderful experience. We later switched to a brand-new Proton, with just over 1000 kilometers on it. Due to a delay in our sunset cruise by more than an hour, the rental company only charged us for an hour extra and even gave us a ride back to the hotel. The whole experience was excellent. By the way, gasoline is really cheap in Malaysia, about one-third of the price in our home country.
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