1. Booking for Honda City BUT get Honda B-RV.
NO explanation upon registration. But that car is very helpful for our trip.
2. The charge for car rental is difference with the payment that deducted from my card. also NO details explanation.
Waited for a while during pick up as the counter is empty, the staff shares that my booking in their list was at 12pm but I stated 1130am and provide my flight detail. They are also unaware of my request for a child seat. So if the pick up is on time and with the childseat attached, it will be prefect.
About QEEQ:8.0/10
Overall booking is smooth and received confirmation the next day.
Easy to find the counter as it located in terminal. Speedy pick up and drop off process, less than 10 minutes. Book for honda city but upgraded to new Honda civic without additional charge. Car condition is new but abit dusty inside, overall good performance.
Like: The person who helped me is called Sunny. He know my need and provided sufficient help! Dislike: The car Almera I rented not that enough power and the tires not enough air. But everything seems good to me.
I couldn't pick up the car at the reserved city center location in Penang. Hawk staff informed me that it was the agency's mistake, so I had to take a ride-hailing car to Penang Airport to get the car. They arranged and paid for the ride. (But I wasted time due to the pickup issue, please review what went wrong!)
“From the airport to the DoubleTree by Hilton, visited the Designer Village Outlets, and wandered aro”
About Hawk:2.0/10
Customer service is inefficient. To pick up the car, you have to send a screenshot of the order to an email, and it has to be in PDF format. The car had three-quarters of a tank, but after driving just 2 kilometers, it dropped one bar. The customer service guy never smiled and seemed very impatient. It was a terrible experience.
Like: cheapest price and the car was in the good condition Dislike: pickup time is slow. we waited for almost 20mins because the lane for pickup was always full of people
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View more >Dislike: Nil
J.Chong
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View more >Hon
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View more >Dislike: The car Almera I rented not that enough power and the tires not enough air. But everything seems good to me.
Herbert Ted
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View more >Conrad Wilhelmina
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View more >D.Tanoto
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View more >Dislike: pickup time is slow. we waited for almost 20mins because the lane for pickup was always full of people
M.KUMAR
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