Terrible, terrible, terrible. Waited 40 minutes at the airport for someone to pick me up. After returning the car, I had to find my own way to the airport. Bought insurance at the store, but when a small issue occurred during the rental, no one took responsibility. They recommended a repair person to check the issue, which took around 5 minutes, then demanded 60,000 Icelandic Krona and refused to use the insurance. During the return process, they inspected the car like it was a treasure, taking nearly 30 minutes.
The car was fine, almost brand-new, but the rental company was very unreliable: 1. The location of the rental company was incorrect—not inside the airport. You have to contact their staff to pick you up; 2. After confirming the car was returned in good condition, they charged additional fees arbitrarily. They converted the deposit pre-authorization into a payment, did not refund it, and sent another settlement invoice a month later asking for extra rental fees (which had already been fully paid) and a traffic violation fine (the company charges €100, but the local traffic law only requires an equivalent of ¥200); 3. Communication was extremely slow. The settlement invoice was issued a month after the rental order ended, and addressing the overcharging took another month. Resolving any issue feels like it takes months, as if they are using snail mail as a communication method. The money still hasn't been refunded, leaving an overall impression of poor service.
The car rental company was easy to find. It was my first time renting with Wheego, and I had to fill out forms and verify my driving license. The staff was very patient, even giving me a map to guide me to pick up the car because of my limited English. When returning the car, the staff inside were also very friendly. You only need to hand over the keys to them. I received an email the next day. Now I'm just waiting for confirmation regarding the deposit, which might take a few days.
This was my second time using Wheego. When I arrived at the store, the female staff member informed me that there were no cars available, only small manual ones. She said I could take one if I wanted or wait, but she couldn't specify how long the wait would be. Since I was pressed for time, I asked a few additional questions. A nearby woman, who seemed to be the manager (based on her Czech accent), rudely told me that these were their rules, and if I didn't want a car, I could cancel or quietly wait. I responded that I am at least their customer and questioned their service approach. She then started ranting in German, which I couldn't understand. After waiting for over an hour, they finally gave me an old and battered Hyundai i30. I ignored her during the entire process as I found her behavior unpleasant and unnecessary. I quickly took the car and went on with my day of client meetings.
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