CAR RENTAL REVIEWS ON FAIRCAR IN KEFLAVIK

Staff at their office were nice, the inly kinda issue was to find/wait for the pick-up person, I called them and they said the driver was coming. At the office it took about 5-10 mins to do the paperwork and take the car. The car wasn’t new indeed and it had 190k kms of use, but it was all good during the whole week I had it. For the drop off, the person at the counter was very nice and no issues. I saw many complains about faircar in google, but I believe they are improving their service, and at least for this trip I was very happy with their service and car.

All good wirh the booking process with faircar

The car pickup took too long, the staff was inattentive, and the car had already driven over 130,000 kilometers. Although it didn't cause any issues during use, the mileage was too high.

Pretty good. The staff will pick you up at the airport. Buying insurance at the store seems to be cheaper than buying it here. There are detailed insurance descriptions on the table when registering information. I suggest buying insurance at the store. Additionally, there was a small incident where the rear window wiper fell off due to aging. I was worried there would be a compensation dispute, but the rental company kept apologizing once they found out.

It's just a few minutes from the airport to the parking lot, but they charged 90 euros for the shuttle service without mentioning it during the car rental process. I only found out when I asked. A few days after returning home, I found out that over 100 euros had been deducted from my card. After emailing them and not getting a response, I called long distance and they said it was due to the car being dirty. They sent photos showing mud on the floor mats. The key issue is that they didn't inform me that the car needed to be washed before returning.

It would be better if they could pick us all up at the rental company. There was enough space for us.

The car was good! Tires had studded Snow tire which was needed. The car had good gas mileage too. The only hiccup was finding the meeting point. Maybe we were tired after a long flight or that is was 5AM Iceland time and there was nobody waiting for passengers right outside the door from customs. But we had a hard time finding the driver to meet him to take us to the car.

The car was in a terrible condition, and the check engine light was on the entire time and one of the back doors didn't open. It was also given to us empty of fuel so rather than getting used to the roads we had to frantically drive round looking for a petrol station.

Need to queue

Not inside the airport, you need to wait for someone to pick you up for both pickup and dropoff...

The service from this company is very poor. They always give you the smallest car available despite your reservation. The vehicles are in poor condition and very dirty. They aggressively push insurance sales, and if you tell them you bought insurance in your own country, they mock you and claim you don't understand Iceland. There are many hidden charges, and they have no ethics when it comes to making money. Our car was rear-ended by another vehicle, and even though the other party was fully responsible and we filled out the quick settlement form, we were still charged for mutual vehicle processing fees! I've been to Iceland five times, and this company is the most unscrupulous.