CAR RENTAL REVIEWS ON GOLDCAR AT MADRID–BARAJAS AIRPORT, MAD

Terrible car rental company. They aggressively push sales and take advantage of language barriers to deceive customers into signing. I hope everyone stays vigilant. Currently in communication with the platform, awaiting results.

Great overall Car, customer service all good

Price protector worked it's magic very happy Will use easyrentcars again & with out doubt will tell everyone I know to use them as well.... very happy Thank you very much

The weekday queue is relatively quick, yet the mandatory fuel charges are expensive and higher than gas station prices!

I will never re-use Goldcar again. The experience has been terrible from the start until the end... Next time i will rent directly the car through a rental company

The worst car rental company, no comment, it's obvious to everyone.

The car was impounded and towed by the police. The rental company charged me €1100, and I did not receive any calls or messages. I have no idea how they charged such a large amount. Typically, even police fines are not directly collected by the rental company. I consulted my Spanish friends, and they confirmed that the police cannot issue fines to the rental company. So I suspect the rental company charged me arbitrarily, and the amount is huge and unreasonable. I am still waiting for a response from the Zuzuche platform!!!

Very good

I had a full coverage but they told me that I had nothing, which I had to pay 68 euro to pick up the car.

Very professional

Contract says show national license driving with Latin letters. I pre-booked full coverage . GOLDCAR says my national driving license is not valid in Spain but with extra 110€ it will be valid. I had no choice to pay extra 110€ for 4 days.