CAR RENTAL REVIEWS ON ENTERPRISE AT MADRID–BARAJAS AIRPORT, MAD

Car was not ready. I need to wait to someone go to another terminal to ick it up.

Very efficient, brand new car, no city restrictions.

The staff were very enthusiastic, patient, and polite.

Surprised to receive a new hybrid vehicle. Time needed to check-in and check-out was more than I would have expected.

Great platform. Easy to use.

It was a super car and they helped us very well

It was very easy to book the car

The staff were very nice.

Really good experience throughout. Easy to pick up and drop off. All explained properly.

Great first experience. Many more to come.

The Enterprise office at Madrid Airport is actually located at the far edge of the P1 parking lot outside of T1 terminal. The staff were very friendly and the procedures were handled swiftly. The requested car wasn't in P1, so they had to bring it over from P4, which took about ten minutes.

The staff was very polite and friendly, and their English was excellent. They explained the entire process clearly, and the car had only driven a bit over 5,000 kilometers.

This car rental company is excellent. The service attitude is great, and they provide new cars. Returning the car was extremely simple and hassle-free. Overall, very professional. I will use them again next time.

Staff quality varies.

Average, they kept pushing for insurance.

The service was good, but remember to bring two cards.

Very efficient service, both renting and exchanging cars were very quick. Even though there was a scratch, it only took 20 minutes and there were no extra charges. However, the damage assessment took longer, which is typical in Europe where even settling a bill can take 30 minutes.

Good

Dishonest store, they tricked me into buying insurance, taking advantage of the fact that I don't understand Spanish. When picking up the car, I said I didn't want it, but during the contract signing they had me sign this and that. I believed them and signed everything. It turned out I had actually signed for the insurance. They were very sneaky about it, putting the insurance and rental agreements on the same paper, so you wouldn't know you've signed for the insurance. In the end, they charged me 200 Euros for the insurance. Truly shameless.

The company has good customer service.