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Rental Locations
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Good to Know
Last updated on: March 23, 2025
21 Rental Locations
Pickup
The rental car company counter is located in the airport terminal, please walk directly to the counter to check in.
Telephone
+528000212277
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
Car rental service provided by "America car rental", please take shuttle bus to the locatiob.
Telephone
8003651111 / +52 (55) 1560-00-89/+52 (55) 1560-00-87
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
From the baggage claim area, walk 50 meters to the exit. After that, continue for another 10 meters to find the rental counter. A rental agent will guide you to the Arrivals/Departures area, where a convenient shuttle service to the main office awaits. Once at the office, an agent will help you obtain your rental agreement and vehicle keys. Note: The airport counters will be open from 07:00 to 23:00. If your arrival time is after these hours, please call us at +52 555-786-9026 or +52 555-786-9027 upon arrival.
Telephone
+525557869026
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
From baggage, the Alamo counter is located in the Ambulatory Floor , Room E -2 International Arrivals Terminal 1. Please proceed to the Alamo counter to obtain your rental agreement and vehicle keys.
Telephone
+528008498001
8.5/10 Very good
300+ ratings, 2 reviews
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Closed
Pickup
AIRLINE PASSENGERS Terminal 1 - Customer may go directly to courtesy bus located outside baggage claim. Runs continuously. Car lot located less than half mile from the terminal. Terminal 2 - Customer must go to counter, just after baggage claim area, they will be shuttled to the office at the parking lot which is less than a quarter mile from the terminal.
Telephone
+525557843011
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
Upon arrival at the Mexico City International Airport, please go to Door 4 exit of Terminal 1, where a Flexways representative will be waiting for you holding a sign with the Flexways brand and your name on it. If you have questions or need assistance, please contact +525540003802 (Local Landline) or +54 9 11 5259-9877 (Phone and Whatsapp). Remember that we are not associated with any taxi service. Please, wait for our representative. Thanks you!
Telephone
+54 9 11 5259-9877
8.5/10 Very good
200+ ratings, 1 reviews
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Closed
Pickup
Counter located inside Airport Terminal, please proceed to Car Rental Center and look for Payless/Budget counter
Telephone
+525557843118 / +525557843011
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
Upon arrival at the International Airport, Mexico City and after having collected your luggage, proceed to the exit of Gate 3 of Terminal 1. This will be our meeting point, there will be a Flexways host waiting for you with your name written on a blackboard. In order to speed up the vehicle pick up process, please complete your information on: https://www.flexways.com/web-checkin.php
Telephone
+525540003807
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
Airline passengers go to baggage claim. AIRLINE PASSENGERS Terminal 1 - Customer may go directly to courtesy bus located outside baggage claim. Runs continuously. Car lot located less than half mile from the terminal. Terminal 2 - Customer must go to Avis Counter, just after baggage claim area, they will be taken to the office at the parking lot which is less than a quarter mile from the terminal.
Telephone
+5255576263262 / +5255557860633
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Telephone
+525515601773
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
If you arrive at Terminal 1, on a domestic flight, after collecting your checked baggage, please go to gate 3, where the ACE shuttle will meet you. If you arrive at Terminal 1, on an international flight, after collecting your checked baggage, please go to gate 7, where the ACE shuttle will meet you. If you arrive at Terminal 2, after collecting your checked baggage, please go to gate 4, where the ACE shuttle will meet you. If you have problems locating the meeting points or our staff, please contact us by phone or WhatsApp at (+52) 55 2610 1172.
Telephone
+525526101172
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
Customers arriving to Terminal 1, please head to Door 4, where a Green Motion representative will be waiting for you. From Terminal 2, please head to the Federal Zone (located outside of door 4), where a Green Motion representative will be waiting for you. If you require any assistance please call +52 (55) 2235 2278.
Telephone
+525522352278
8.4/10 Very good
400+ ratings, 2 reviews
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Closed
Pickup
After collecting your luggage, please proceed to our Mex Rent-A-Car booth. Please approach the nearest contact point: If you land on Terminal 1 from an International flight please approach Gate 8. If you land on Terminal 1 from a Domestic flight please proceed to the car rental area. If you land on Terminal 2 from a Domestic or International flight please proceed to the car rental area close to Gate 4. If you arrive between 2:00am and 6:00am please proceed to our 24 hour contact point at Terminal 1 Gate 8. An uniformed Mex Rent-A-Car agent will arrange the shuttle to pick you up and drive you to our main office to collect your vehicle. Mex Rent-A-Car shuttles are blue with the Mex Rent-A-Car logo. You can also call +52-3346242114 for additional information. if you need to report any issue at pickup or during the rental frame time，pls contact Mex customer service team at +52-3346242114 or at customer.care@mexrentacar.com
Telephone
+523346242114 / +528008306030
8.4/10 Very good
400+ ratings, 2 reviews
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Closed
Pickup
After collecting your luggage, please proceed to the car rental area where you will find the Mex Rent A Car booth. A uniformed Mex Rent A Car agent will arrange the shuttle to pick you up and drive you to our main office to collect your vehicle. Shuttles are blue with the Mex Rent A Car logo. You can also call +52 (33) 4624 2114 for additional pick up instructions.
Telephone
+523346242114
8.4/10 Very good
200+ ratings, 0 reviews
View details
Closed
Pickup
From the baggage claim area, walk 50 meters to the exit. After that, continue for another 10 meters to find the rental counter. A rental agent will guide you to the Arrivals/Departures area, where a convenient shuttle service to the main office awaits. Once at the office, an agent will help you obtain your rental agreement and vehicle keys. Note: The airport counters will be open from 07:00 to 23:00. If your arrival time is after these hours, please call us at +52 555-786-9026 or +52 555-786-9027 upon arrival.
Telephone
+525557869026
8.3/10 Very good
200+ ratings, 1 reviews
View details
Closed
Pickup
After picking up the luggage, please contact +52 55 2610 1172 to receive instructions and send the transport for you to transfer to the area where your vehicle will be delivered.
Telephone
+529988863145
8.3/10 Very good
200+ ratings, 1 reviews
View details
Closed
Pickup
After picking up the luggage, please contact +52 55 2610 1172 to receive instructions and send the transport for you to transfer to the area where your vehicle will be delivered.
Telephone
+529988863145
8.1/10 Very good
300+ ratings, 1 reviews
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Closed
Pickup
Please take the shuttle to be transported to the car lot. Parking lot Google map link: https://maps.app.goo.gl/Yy9qQz2FgGDfzDmq6
Telephone
018007095000 / +5 25530200014
8/10 Very good
200+ ratings, 1 reviews
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Closed
Pickup
The store is located in the airport area, please follow the Airport Guide to walk to the store for picking up the car.
Telephone
+525515601773
7.8/10 Good
800+ ratings, 5 reviews
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Closed
Pickup
Terminal 1: International Lounge 1 - we are located between gates 8 and 9, in front of flight departure E3. International Lounge 2 - we are located between gates 7 and 8, in front of flight departure E2. National Lounge - we are located inside the car rental bay. Terminal 2: National Lounge- we are located in front of the Wings restaurant.
Telephone
+529982536112
7.8/10 Good
800+ ratings, 5 reviews
View details
Closed
Pickup
The rental car company counter is located in the airport terminal, please walk directly to the counter to check in. Terminal 1: International Lounge 1 - we are located between gates 8 and 9, in front of flight departure E3. International Lounge 2 - we are located between gates 7 and 8, in front of flight departure E2. National Lounge - we are located inside the car rental bay. Terminal 2: National Lounge- we are located in front of the Wings restaurant.
Telephone
+529982536112
MEX
5.7/10
AVIS
5.2/10
America Car Rental
6.3/10
Europcar
6.4/10
Infinity
8.0/10
PAYLESS
9.0/10
Budget
7.6/10
Keddy by Europcar
4.7/10
Mas by Mex
2.0/10
Hertz
5.9/10
ACE
9.0/10
Shouqizuche
6.0/10
NU Car
2.0/10
Dollar
7.0/10
National
6.7/10
Thrifty
3.0/10
Reviewed: June 28, 2024
Customer service was very poor, and they forced us to buy insurance.
Reviewed: June 3, 2024
The store and platform information is not synchronized. The store did not receive the payment information from the platform and required a repeat deposit payment. The platform couldn't resolve the issue, and after making the repeat payment it was classified as an insurance fee and not refunded. It's a complete scam, with overall costs far exceeding local store fees!
Reviewed: July 10, 2017
Absolutely terrible service. The order placed in China was completely invalid locally. Upon arrival at Mexico City Airport, I was charged an additional $1200 for insurance, one-way rental, and other miscellaneous fees, which I had already paid through Zuzuche in China. I hope friends who see my comment avoid renting from this company in Mexico.
Reviewed: November 9, 2024
Pretty good, their English is quite good. Completed the formalities at the terminal and took a shuttle bus to pick up the car. I picked up the car at T2 and returned it at T1 without any issues. No insurance upselling.
Reviewed: November 8, 2024
We rented three cars under three separate orders, all specified to be Chevrolet Captiva 7-seaters. Upon pick-up, we were given Changan CS35plus 5-seater cars instead. When we arrived at the designated pick-up time, the rental company informed us that no 7-seaters were available and only 5-seaters could be provided. They said if we weren't happy, we could choose not to rent. Left with no choice, we took the car, but our luggage couldn't fit. The staff then suggested upgrading to a 7-seater, which cost nearly 700 USD—an outrageous fee. We also purchased the company's full insurance with zero excess, but the car was damaged while parked. When returning the vehicle, the company outright denied that we had purchased insurance, refused to check the contract or rental agreement, and insisted we hadn't bought coverage. They forcibly charged us for the damage. The service was extremely rude. We strongly advise against choosing this rental company. Out of all the countries we've traveled to, this was by far the worst car rental experience ever. Avoid at all costs.
Reviewed: November 8, 2024
We rented three cars in total, all orders for Chevrolet Captiva 7-seater cars. However, upon pickup, they gave us a Changan CS35 Plus 5-seater car. When we arrived at the pickup time, the rental company informed us there were no 7-seater cars available, only 5-seaters, and if we didn’t want it, we could cancel the rental. Left with no choice, we took the car, but our luggage didn’t fit. The staff then suggested upgrading to a 7-seater car, for which we had to pay nearly $700, which is extremely unreasonable. We purchased full insurance with zero deductible when renting. The parked car was hit, but when we returned it, the rental company adamantly denied that we had bought insurance. They refused to check the contract or the rental receipt and insisted we hadn't purchased insurance, forcibly deducting the damage costs. Their service attitude was appalling. I strongly advise everyone to avoid this rental company. Of all the countries we’ve rented cars in, this is by far the worst rental company. Avoid it at all costs!
Reviewed: March 8, 2024
The car was very old, but this has its advantage as new scratches weren't noticeable.
Reviewed: November 8, 2024
The service provided by Zuzuche is okay, but the partnered rental companies differ greatly, some good and some bad. The car pickup process took too long, almost 2 hours of waiting. There were many people, hidden charges, and various difficulties. I rented the car for three days and was forced to buy insurance for $109, which only covered 80%, leaving me responsible for the other 20%. A minor scratch on the tire cost me $36, a total rip-off. And the deposit still hasn't been refunded.
Reviewed: October 25, 2024
I chose the Zuzuche discounted full insurance and didn’t purchase additional insurance at the store. During the car return process, they used a magnifying glass to inspect the car for about ten minutes and charged $160 for a tiny scratch on the rearview mirror. It’s disappointing to see a big company operate this way; I’ve never encountered this before.
Reviewed: September 11, 2024
The rental company provided excellent service.
Reviewed: June 15, 2024
Es fraude esta página de rentas ,, pague por adelantado la renta del auto y el seguro , y cuando llegue a recoger el auto , me lo negaron y me dijeron que tenía que volver a pagar todo, Tanto reserva del auto como el seguro .. Me dijeron que los pagos que se hacen por internet son mentira y que siempre es lo mismo aquí en Mexico .. Pésima experiencia la que me lleve .. con EUROPCAR y la página de QEEQ.COM
Reviewed: June 14, 2024
Extremely satisfied, Miss Vanessa from customer service was professional, enthusiastic, and quick. There was no extra upselling. She was the best customer service representative of our entire South American trip, much better than the car rental company at Cancun Airport. Thank you again.
Reviewed: November 5, 2024
Overall, it's okay. The car is good value for the price.
Reviewed: October 10, 2024
NO me dieron el tipo de coche que contrate, ya que no tenian disponible. Pedi automatico y me dieron estandar
Reviewed: October 10, 2024
Te venden un seguro más caro y si no lo quieres tienes que dejar $50 mil pesos en garantía
Reviewed: October 11, 2019
Overall satisfied. It would be better if the procedures were simpler, like some other companies, without the need to fill out and confirm so many documents. The language barrier makes it hard to understand what is written.
Reviewed: January 15, 2017
Upon arrival at the rental company, they demanded additional rental fees, claiming our rate was too low to be possible. We showed them our booking and held firm. After nearly an hour of arguing, we were finally allowed to take the car. However, it wasn't the Toyota we booked, but a smaller Renault estate car. Fortunately, one of our companions had lighter luggage, so we managed to fit the luggage of four people. To save time, we didn't insist further and just took the car and left.
Reviewed: August 6, 2024
1. The first time I rented a car, I only drove in the city for a day and used just one bar of fuel, but they charged me $35 USD, which is ridiculously expensive. 2. The second time I rented a car, I waited 2 hours at the store and they still couldn't find my reservation. In the end, I had to extend my first reservation just to get a car—so slow and disorganized. 3. The car model was incorrect. I originally booked a Volkswagen, but both times I was only given a Toyota or a Chevrolet. This feels like intentional deception. 4. The vehicle was old, with scratches all over the body. The inspector even accused me of causing the damage, which seems deliberately unfair. Overall, this was the worst car rental experience, and I will warn all my friends about it.
Reviewed: April 1, 2024
Overall service was okay. However, the queue for picking up the car took over an hour, very inefficient.
Reviewed: November 10, 2024
Vehicles like this should be properly maintained before being rented out.
Reviewed: September 9, 2024
The staff are very friendly. After a short wait, their car will pick you up and take you to the rental location. The pick-up process is quick.
Reviewed: June 29, 2023
This is a black-hearted company. They lure you in with cheap rental prices, then upsell you to high-priced cars. The so-called high-priced cars are just different brands of the same class, with daily rentals going up to over 500 yuan. Unlike this, at the airport, you can freely choose other car rental companies.
Reviewed: May 2, 2020
Reservé un vehículo Full Size (el modelo de referencia era un Passat) pero no lo tenían disponible en la sucursal. Me dieron, en cambio, un Cavalier, considerablemente más austero, pequeño y limitado con respecto a lo que originalmente reservé.
Reviewed: April 15, 2020
Estuvo excelente, aunque no estaba disponible el auto que solicité. Lo único malo es que el proceso de recogida fue lento.
Reviewed: January 12, 2020
Did not get the car; reason given was no available cars. No prior notification. Poor service.
Reviewed: December 31, 2019
Very efficient service. Expected from a good brand like Hertz
Reviewed: November 12, 2019
The store staff doesn’t speak English, making communication tough
Reviewed: March 25, 2020
They charge me for small front bumber chip... smaller than grain of corn... they charge me $900 pesos
Reviewed: February 18, 2020
While it's stated that the car can be picked up and returned 24 hours a day, the office didn't open until 8 AM even though I was there from 6 AM. The provided contact number was unresponsive during this period. Additionally, they only had a very basic 7-seater available, which is far below the class of a Tiguan, leading to a poor experience.
Reviewed: January 8, 2020
I booked with NU Car, but couldn't find their location. It ended up being America Car Rental, and the location was wrong.
Reviewed: October 30, 2019
NU CAR charged extra fees without reason and did not resolve the issue.
Reviewed: November 16, 2019
Good, they have English-speaking staff who are patient and helpful.
Reviewed: September 3, 2019
The car was kind of old, got a 2017 model, the carpets in the trunk were torn and the car had scratches all around. The service though was well above expectations and made up for the car being sold and badly kept
Reviewed: May 29, 2018
Mexico City is a complete disaster… Even with a reservation, I couldn't get a car… They either ask you to pay extra or only have small cars available.
Reviewed: February 18, 2018
Convenient location, enthusiastic service, but the English at the Mexican branch is not very good, so keep that in mind.
It takes up 51% of all car rentals. Top selected car types are: Small, Van, and SUV.
* Based on all bookings from Mexico City Airport (MEX) for the last 30 days.
Lowest rental rates at the Mexico City Airport (MEX) is USD 42.45 on average, and can go up to USD 89.07 at the busiest October. Use this conclusion to schedule your trip to your best interest.
In contrast, Tuesday is the least busy day.
More bookings mean more time spent on queueing up at the counter. Prepare yourself if it is going to take you a long time to pick up from the Mexico City Airport (MEX).
* Based on the scheduled pickup time of all bookings from Mexico City Airport (MEX).
Most customers book a rental car from Mexico City Airport(MEX) for 1 days, showing a short-term journey is popular.
One-way car rentals take up nearly 6% of the total bookings at Mexico City Airport (MEX).
On average, Limited Protection costs USD 39.6 per day for Small, USD 55.49 for SUV and USD 87.32 for Van.
Do You Know?
No.1 Source Country
Customers from Ireland choose Mexico City Airport(MEX) the most as the start point of both their business and leisure journeys.
Bigger is Better
Renters from Mexico prefer more spacious car models like Toyota Sienna and Nissan Urvan.
Quite a Planner
United Kingdom renters like to plan much more ahead, they usually make the online booking 116 days before pickup from the Mexico City Airport (MEX).
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Customer Service
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed