AVIS Car Rental in Orlando, FL

Great service, so fast and efficient. Lovely friendly staff.

AVIS was efficient all the way. It was not the same with the previous rental I had two days before in Cape Canaveral, that was a disaster: they dis not have a 12 seater as booked with QEEQ so same morning they cancelled the QEEQ booking and issued a new AVIS only booking, charging me 50% more for a 7 seater KIA carnival in orrible conditions.

Apart from trying to sell extras (insurance and toll road readers) everything went alright.

Charged me for an extra day saying we dropped off 50 minutes late when I dropped it off 20 minutes early. Very disappointing.

Please refer to the WhatsApp exchanges of yesterday, 8th May between myself and QEEQ which included 2 short videos. Shocking!

Had booked a chevy Tahoe, was 'upsold' to a ford Expedition due to it having more luggage space at the counter by the Avis clerk and his supervisor who was sat next to him as I use a wheelchair and he said we would require the larger space. It turns out the chevy has more cargo space by aprox 6sft. I feel that I was just taken advantage of. The Ford was great to drive although it was dirty, windscreen inside was filthy and it was obvious it had not been valeted and was nearly but not quite full of fuel. Also the body of the vehicle was fairly beat up for a vehicle with only 25k miles. I did send Avis an email but disappointingly never received a response. The pick up and drop off was super efficient service

Waited a relatively long time to pick up the car

El coche necesita alineación en su dirección . Se va hacia la izquierda cuando no se tiene el volante . Además hay que cambiarle la goma en el limpiador de atrás .

オーランド国際空港でのレンタカー予約は今回で３回目だったので、深夜到着でも不安はありませんでした。予約していた車両が用意されておらず少し時間がかかりましたが、予約車種よりグレードの高い車両を予約価格でレンタル出来ました。到着ゲートがBゲートでAVIS窓口もBで手続きしましたが、車両はAゲート側の駐車場に停めてあり、たどり着くまで少し時間が掛かりました。 海外でのレンタカー予約は希望していた車種が無いことが度々あるので注意が必要です。

Everything was perfect.

The only thing I missed was the info abt the sunshine card which I paid for. The info was that you could go through all tollgates in without stopping. The message behind the mirror that I should activate I missed for the first days which resulted in add. penalties.

Great drop off was so fast

Very friendly staff, was offered an upgrade for $10 a day but was charged $30 a day. I wrote and complained to AVIS and they refunded me the difference immediately

The pick up was slow, 25 minutes, despite there only being 3 people ahead of me in the queue, but at least it was in the terminal.

Móvil en buen estado y cumplió mis espectativas

Good efficient company to use. Some issues with final invoicing from AVIS and overcharges

The vehicle smelled badly as though damp. The seats were fairly worn.

Original car supplied in very poor external condition. Replacement car ok but we weren’t told that you manually have to finish closing the back windows to secure the car when the roof returned to the closed position. Expensive SatNav supplied was a Samsung tablet. Screen kept freezing and for the most part we relied on our iPhones for guidance. Poor fixing to air vent on dashboard. Waste of money. Lack of driver information about the car. e.g no info on the rear quarter windows that have to be manually closed. I also assisted one lady, as I picked my car, who couldn’t find out how to open the fuel cap on her Toyota. Nobody about to ask.

No problems arrived at desk no queue dealt with straight away no attempt to upsell insurances as we had QEEQ / AXA insurance. They did not have a 12 seater which we had booked but straight away gave us a 15 seater. Good service

The customer service was excellent at the counter - no hard-selling and a small queue which were things we had previously experienced with other trips. The agent was really helpful and gave advice about the weather and toll pass. The young man who assisted us on the return was lovely too. The car itself was disappointing though, not clean inside, previous customer's paper work was still inside with personal details suggesting the car had not been cleaned, in addition there were food particles in the cup holders. I cleaned everything with anti-septic wipes as we were concerned about covid. There were dents on the driver's door, scrapes on the boot and damage to the bottom of the front and back passenger doors and the trim was hanging off. The car was clearly well used as had 27,000 miles on the clock which is unusually high for a rental car. The car ran well and we had no mechanical problems. We arrived later than expected due to a delay at Heathrow and it was getting dark so we didn't see the condition of the exterior of the car and I was able to clean the interior myself, in addition we had a long drive ahead the next morning which was why we didn't take the car back to change it, if we had stayed locally we probably would have asked to exchange it. It didn't spoil our holiday in any way but we were disappointed with the car's condition