The only thing I missed was the info abt the sunshine card which I paid for. The info was that you could go through all tollgates in without stopping.
The message behind the mirror that I should activate I missed for the first days which resulted in add. penalties.
No problems arrived at desk no queue dealt with straight away no attempt to upsell insurances as we had QEEQ / AXA insurance. They did not have a 12 seater which we had booked but straight away gave us a 15 seater. Good service
About QEEQ:10.0/10
Excellent Third time using QEEQ and no issues with 3 different hire companies. Did not avail of price drop but did change vehicle size and supplier two weeks out and all refunds and changes handled smoothly.
Might be nice day befire travel to get confirmation of booked vehicle availability
The counter service was absolutely atrocious, we waited in the queue for well over an hour, only to be told we were in the wrong queue despite be told by a customer service agent to stay where we were.
The service agent really struggled to enter the UK driver licence detail onto the system, this took around 50 minutes to complete, along with the help of several other people. I must say the counter staff remained polite and helpful at all times as did we.
The car we finally wound up with was superb, only 500 miles old although it had damage on the driver’s side.
If the agent had a better understanding of the it system it would have been perfect, still I guess everybody has to learn. An almost two hour delay was a heavy price to pay.
About QEEQ:10.0/10
Superb, easy to follow, prompt service, great cost.
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Customer Service
QEEQ great, AVIS great. The car I picked...bad choice, but that was my mistake.
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