No problems arrived at desk no queue dealt with straight away no attempt to upsell insurances as we had QEEQ / AXA insurance. They did not have a 12 seater which we had booked but straight away gave us a 15 seater. Good service
About QEEQ:10.0/10
Excellent Third time using QEEQ and no issues with 3 different hire companies. Did not avail of price drop but did change vehicle size and supplier two weeks out and all refunds and changes handled smoothly.
Might be nice day befire travel to get confirmation of booked vehicle availability
The only thing I missed was the info abt the sunshine card which I paid for. The info was that you could go through all tollgates in without stopping.
The message behind the mirror that I should activate I missed for the first days which resulted in add. penalties.
“Good customer service, car functional but not pretty to look at!”
About AVIS:8.0/10
The customer service was excellent at the counter - no hard-selling and a small queue which were things we had previously experienced with other trips. The agent was really helpful and gave advice about the weather and toll pass. The young man who assisted us on the return was lovely too. The car itself was disappointing though, not clean inside, previous customer's paper work was still inside with personal details suggesting the car had not been cleaned, in addition there were food particles in the cup holders. I cleaned everything with anti-septic wipes as we were concerned about covid. There were dents on the driver's door, scrapes on the boot and damage to the bottom of the front and back passenger doors and the trim was hanging off. The car was clearly well used as had 27,000 miles on the clock which is unusually high for a rental car. The car ran well and we had no mechanical problems. We arrived later than expected due to a delay at Heathrow and it was getting dark so we didn't see the condition of the exterior of the car and I was able to clean the interior myself, in addition we had a long drive ahead the next morning which was why we didn't take the car back to change it, if we had stayed locally we probably would have asked to exchange it. It didn't spoil our holiday in any way but we were disappointed with the car's condition
About QEEQ:10.0/10
Booking process was easy and from the reviews we felt confident in QEEQ.COM had we needed assistance.
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