The only thing I missed was the info abt the sunshine card which I paid for. The info was that you could go through all tollgates in without stopping.
The message behind the mirror that I should activate I missed for the first days which resulted in add. penalties.
“Needs improvement in certain areas eg driver information and better quality SatNav”
About AVIS:6.0/10
Original car supplied in very poor external condition. Replacement car ok but we weren’t told that you manually have to finish closing the back windows to secure the car when the roof returned to the closed position.
Expensive SatNav supplied was a Samsung tablet. Screen kept freezing and for the most part we relied on our iPhones for guidance. Poor fixing to air vent on dashboard. Waste of money.
Lack of driver information about the car. e.g no info on the rear quarter windows that have to be manually closed.
I also assisted one lady, as I picked my car, who couldn’t find out how to open the fuel cap on her Toyota. Nobody about to ask.
The counter service was absolutely atrocious, we waited in the queue for well over an hour, only to be told we were in the wrong queue despite be told by a customer service agent to stay where we were.
The service agent really struggled to enter the UK driver licence detail onto the system, this took around 50 minutes to complete, along with the help of several other people. I must say the counter staff remained polite and helpful at all times as did we.
The car we finally wound up with was superb, only 500 miles old although it had damage on the driver’s side.
If the agent had a better understanding of the it system it would have been perfect, still I guess everybody has to learn. An almost two hour delay was a heavy price to pay.
About QEEQ:10.0/10
Superb, easy to follow, prompt service, great cost.
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Customer Service
Excellent.
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